shiv gupta
New Delhi
Summary
Versatile motivated professional with more than 14 years of experience in Client Servicing Operations Sales Public Relationship Knowledge of Health Insurance Industry & Insurance Companies. Data & Man management Employee benefits proposals and coordination for corporate in Insurance Brokers & Third Party Administration.
Overview
15
15
years of professional experience
Work History
Manager - Client Servicing
Family Health Insurance TPA pvt LTD (FHPL)
02.2021 - 02.2025
- Good handhold on MIS review
- Manage overall relationship with the brokers and corporate to maintain the healthy settlement ratio of the claims, with the controlled ICR.
- Ensure the process flow as per department SOP and have documentation data for the internal audits.
- Successful development and implementation of scalable system integration in assign deadlines.
- Good team communicator for working to ensure operational efficiency.
Assistant Manager - EB
MARSH India Insurance Broking Pvt Ltd
Gurgaon Cyber City
09.2019 - 01.2021
- Good handhold on MIS review
- Corporate Client servicing with retention.
- Reviewing Health Insurance Reimbursement Claims.
- Handling Escalation of Client's.
- Monthly review meet with corporate Clients Event's.
- Preparing Client Data for endorsement of GMC, GTL & GPA.
- Manage overall relationship with the TPA and Corporate to maintain the healthy settlement ratio
- Good team communicator for working to ensure operational efficiency.
Assistant Manager - Client Servicing
Medi Assist Insurance TPA Pvt Ltd
New Delhi
10.2014 - 09.2019
- Tracking billings and numbers.
- Conducting Policy Orientation sessions in corporates.
- Good handhold on MIS review
- Manage overall relationship with the brokers and corporate to maintain the healthy settlement ratio of the claims, with the controlled ICR.
- Ensure the process flow as per department SOP and have documentation data for the internal audits.
- Successful development and implementation of scalable system integration in assign deadlines.
- Good team communicator for working to ensure operational efficiency.
Agency Manager - Sales Vertical
Birla Sunlight Insurance
Agra
08.2011 - 09.2014
- Hard-core Selling of Insurance policies.
- Recruiting Advisors and get them IRDA certified.(IC-33 certified)
- Interacting with advisor and utilities available resources in order to achieve service levels.
- Maintaining DSR reports on a daily basis.
Sr. Team Leader
Effort BPO
Navi Mumbai
11.2009 - 06.2011
- Hard-core Insurance Sales process of Tata aig.
- Handling team of Team leads and & Field Codinators.
- Conducting regular briefing to upgrade the process flow which lead to achieve daily targets.
- Converting leads into sales to provide benifits to team members in terms of R&R on monthly process meet.
- Handling Escalations of Client's queries and provide them appropriate solutions.
- Motivating Team member when ever required for process prospective.
- Maintaining Report record of AHT, ATT.
- Keeping Track on Idle time call flow dialer.
- Good handhold on MIS review.
- Weekly review of team members for performance review and encourage for process prospective benefits.
Education
B Com -
Rajiv Gandhi College
Navi Mumbai 10-2009
Higher Secondary - Commerce
Sainath Enter College
Navi Mumbai 03-2004
Senior Secondary - General Subjects
Sainath English High School
Navi Mumbai 03-2002
Skills
- Versatile motivated
- Clients Servicing & Operations
- Good command on MIS
- Good Handhold on Health Claims review
- Familiar with Sales and it's Tactics
- Good Team communicator
- Good Handhold on Data & Man management
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
- Playing Snooker
- Cricket
- Watching movies
- Playing Chess
- Reading nobles
- Listening to music
Timeline
Manager - Client Servicing
Family Health Insurance TPA pvt LTD (FHPL)
02.2021 - 02.2025
Assistant Manager - EB
MARSH India Insurance Broking Pvt Ltd
09.2019 - 01.2021
Assistant Manager - Client Servicing
Medi Assist Insurance TPA Pvt Ltd
10.2014 - 09.2019
Agency Manager - Sales Vertical
Birla Sunlight Insurance
08.2011 - 09.2014
Sr. Team Leader
Effort BPO
11.2009 - 06.2011
B Com -
Rajiv Gandhi College
Higher Secondary - Commerce
Sainath Enter College
Senior Secondary - General Subjects
Sainath English High School