Hi, I’m
Shiv Kumar
Deputy Manager
Vinayak City Bijnor Road Lucknow,UP
Summary
Dynamic Deputy Manager at Axis Bank Limited with a proven track record in operations management and team leadership. Enhanced client satisfaction through strategic service initiatives and staff training. Skilled in cost analysis, driving performance improvements, and executing successful sales strategies, resulting in increased product awareness and operational efficiency.
Overview
5
years of professional experience
1
Language
Work History
Axis Bank Limited
Deputy Manager
11.2020 - Current
Job overview
- Led team in implementing customer service initiatives, enhancing client satisfaction and retention.
- Streamlined operational processes, resulting in improved efficiency across banking services.
- Managed daily branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed training materials for new hires, fostering knowledge retention and skill development.
- Analyzed performance metrics to identify trends and optimize service delivery strategies.
- Coordinated cross-functional teams to launch promotional campaigns, increasing product awareness.
- Mentored junior staff on best practices in customer engagement and account management techniques.
- Presented strategic insights to senior management, influencing key decision-making processes within the branch.
Education
SS Maha VidyalayaHardoi
B.Com
05-2026
Skills
Cost analysis and savings
Operations management
Performance improvements
Sales strategies
Staff training and development
Recruiting skills
Sales and marketing
Team leadership
Timeline
Deputy Manager
Axis Bank Limited
11.2020 - Current
SS Maha Vidyalaya
B.Com