Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Shiva

Bangalore

Summary

Results-driven Operations Specialist with extensive experience in footwear retail and e-commerce platforms. Proven track record in Operations Management, demonstrating expertise in Sales Operations, Customer Relationship Management (CRM), and team development. Known for a strong problem-solving mindset and a positive approach to operational challenges. Aiming to leverage skills to enhance efficiency and drive growth within a dynamic organization.

Overview

17
17
years of professional experience

Work History

Deputy Manager - Operations & Retail Planner

RNW SHOES PVT LTD
Bangalore
02.2021 - Current
  • Managed operational functions of online platforms, including websites, marketplaces, and apps.
  • Ensure efficient coordination of order processing, payment handling, and delivery scheduling.
  • Managed catalog activities to maintain organized records.
  • Oversaw team activities while maintaining efficient workflows.
  • Coordinated logistics processes to optimize order fulfillment and delivery timelines.
  • Ensured smooth collaboration between marketing, IT, and supply chain teams.
  • Efficiently addressed customer concerns, and resolved issues promptly.
  • Facilitated efficient inventory management to ensure smooth order processing.
  • Collaborated with logistics teams to ensure timely consignment dispatches.
  • Supported efforts in enhancing online visibility through targeted campaigns.
  • Performed regular audits of the e-commerce platform to identify any potential areas of risk or non-compliance.
  • Managed online marketing and promotional calendars by integrating campaigns and daily promotional offers.
  • Managed the development of seasonal product assortments that meet customer needs while driving profit margins higher.
  • Developed relationships with external partners, including manufacturers, suppliers, and retailers.
  • Prepared detailed reports on merchandising activities, results, and forecasts for management review.
  • Sales and Performance Analysis.
  • Merchandising and Inventory Planning.
  • Analyze historical data and market trends to forecast demand and manage stock levels.

Assistant Retail Operations Manager

Sara Suole Pvt Ltd
Bangalore
02.2016 - 01.2021
  • Oversaw daily activities across a combined total of 181 stores and brands.
  • Collaborated with partners to ensure consistent stock availability on a weekly and monthly schedule.
  • Facilitated timely merchandise procurement through collaboration with planning and buying teams.
  • Managed purchase order coordination with partner to ensure timely execution.
  • Collaborated with partners to execute marketing and promotion initiatives.
  • Compiled comprehensive reports on stock levels, reviews, and sales metrics.
  • Conducted accurate tracking of employee attendance and incentives.

Senior Executive - Distribution & Logistics

Shoppers Stop Ltd
Bangalore
07.2008 - 02.2016
  • Developed and executed strategies to achieve operational cost savings.
  • Supervised a team of 7+ staff, including drivers and store operatives.
  • Organized logistics for ensuring timely deliveries.
  • Completing and maintaining records of inward and outward compliance processes.
  • Collaborated cross-functionally to assist various departments.
  • Developed optimized methodologies for improved productivity.
  • Dispatched routine checklist updates to management.
  • Managing all logistical activities across three storefronts.
  • Generated and shared monthly and weekly reports with the Service Office.

Education

Bachelor of Arts - Economics

VV Puram College
Bangalore
04-2012

Skills

  • Cost analysis and savings
  • Purchasing and planning
  • Retail operations management
  • Vendor relationship management
  • Inventory management
  • Scheduling and planning

Languages

  • Kannada
  • English
  • Hindi
  • Tamil

Personal Information

  • Father's Name: Srikantaiah
  • Date of Birth: 15th July 1990
  • Nationality: Indian

Timeline

Deputy Manager - Operations & Retail Planner

RNW SHOES PVT LTD
02.2021 - Current

Assistant Retail Operations Manager

Sara Suole Pvt Ltd
02.2016 - 01.2021

Senior Executive - Distribution & Logistics

Shoppers Stop Ltd
07.2008 - 02.2016

Bachelor of Arts - Economics

VV Puram College

Similar Profiles

CREATE PROFILE
Shiva