Shiva Santosh Purushotham

Client - Pharma Industry

• Proposed 26 CI ideas, 10 implemented successfully across reporting & P2P.
• Developed standardized reports: Parked Invoice, QC Report, Duplicate Check, Dependency Tracker.
• Supported backlog management and optimization initiatives.
• Drove process alignment across teams, improving transparency.

Client - Manufacturing Industry

• Owned APAC Indirect Procurement Operations across 700+ indirect categories ($500–$100K thresholds).
• Delivered Spot Buys (5-day SLA) & Tactical Sourcing (15–30 days SLA) with >95% SLA adherence.
• Performed Should-Cost Modeling and delivered cost optimization through tactical sourcing (RFQs and spot buys), contributing to global savings of ~$10M at L3 level.
• Cleared 1200+ overdue projects down to 23, earning client recognition during Mumbai visit.
• Conducted Guided Buy training for 1600+ participants across APAC facilities.
• Launched APAC Improvement Program (May 2023–Nov 2024).
• Successfully cleared client internal audits (India & China) with zero remarks.
• Published savings reports, pending cases, and weekly audit reports to leadership.
• Introduced RFQ templates, supplier database (category cards), and catalogs for process standardization.
• Organized open forums for sourcing & non-sourcing teams, improving collaboration and reducing escalations by 40%.

Client - Construction Industry

• Transitioned invoice processing operations (45 FTEs) virtually during COVID-19.
• Cleared 27K invoice backlog in 2 months, stabilized project in 3 months.
• Authored SOPs, process maps, and conducted UAT pre go-live.
• Implemented BOT for IR Report saving 2–3 FTE workload.
• Delivered daily/weekly/monthly governance reports with >95% accuracy.
• Promoted to Team Lead in 2020 for strong delivery & leadership.
• Recognized by client for smooth remote transition during pandemic.

Client - Telecom Industry

• Managed PR validation, PO/GR creation, payment term changes (1-day SLA).
• Partnered with RPA team to automate PO, GR, delivery data & payment terms.
• Led 15-member team; introduced trackers & SLA governance mechanisms.
• Ensured consistent month-end volume clearance.
• Promoted in 2019 for automation-led savings & leadership excellence.
• Automation reduced workload by 20%, improved SLA adherence to 98%.

Client - Pharma Industry

• Transitioned Indirect Procurement Operations from Canada (15 FTE).
• Authored SOPs and stabilized Spot Buy & Catalog enablement processes.
• ERP: Ariba, SAP.
• Built relationships with vendors to negotiate ideal terms for purchases.

Client - Insurance Industry

• Cleared Accounts Payable backlog for 20 FTE project.
• Stabilized operations with leadership-driven strategies.
• Promoted twice in 1 year (2017 & 2018) for exceptional performance.
• ERP Application: GEP Smart.

Client - Chemicals Industry

• Transitioned Accounts Payable process (56 FTEs); authored SOPs, reports, workflows.
• POC for vendor blocks, reconciliation & credit memo recovery.
• Recovered $5M in credit memos; recognized by Procurement Head.
• Promoted to Purchasing Specialist in Jan 2017.
• ERP Application: SAP.

• ERP Application: SAP.
• Resolved GR & price discrepancies; handled mailbox queries to ensure smooth invoice processing.
• Awarded Falcon Award within 3 months for exceeding productivity targets.
• Collaborated with category managers & vendors to execute RFQs and optimize pricing.
• Processed invoices & credit memos (2-way & 3-way match) in SAP for North America.