SHIVA KUMAR MAKAM
HYDERABAD
Summary
Strategic Business Development Manager known for high productivity and efficient task completion. Possess key skills in market analysis, strategic partnership building, and sales strategy development. Excel in communication, leadership, and problem-solving to drive business growth and foster strong relationships with clients and partners.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Manager
INDUSIND BANK LTD
Hyderbad
06.2023 - Current
- Growing book size of existing customers.
- NAV,CASAValues,RLV,Liabilities, Assets,andNTB customer’s
- Applied banking knowledge and credit union programs to boost after-market product sales.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Provided excellent customer service by responding promptly to requests or inquiries.
Branch Sales Officer
HDFC BANK LTD
HYDERABAD
06.2022 - 06.2023
- Handled queries and resolved issues related to accounts, ensuring customer satisfaction.
- Acquiringrelationshipswithhigh-andultra-high-networthclients.
- ·Crossselling all banking products existingcustomers.
Customer Service Executive
HDB FINANCIAL SERVICES
HYDERABAD
12.2019 - 07.2021
- Followed up on sales leads through outbound calling.
- Cross-sold additional products and services to purchasing customers.
- Achieved sales Target Like Credit Card, Personal Loan, Insurance, Etc.
Education
MBA -
Aurobindo Group Of Institute
Hyderabad09-2021
Graduate Certificate -
Sri Sai Vikas Degree Collage
Hyderabad08-2019
Intermediate Certificate -
Balapur Chaitanya Junior Collage
Hyderabad06-2016
Secondary School Certificate -
Mother Marry High School
Hyderabad04-2014
Skills
- Customer relationship management
- Lead generation
- Problem solving
- Customer service
- Sales forecasting
- Cross-selling strategies
- Direct sales
Accomplishments
- Received the Employee of the Month award for outstanding performance in targets
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Received the Employee Of the Month Certificate For No Of sales On Month
Timeline
Business Development Manager
INDUSIND BANK LTD
06.2023 - Current
Branch Sales Officer
HDFC BANK LTD
06.2022 - 06.2023
Customer Service Executive
HDB FINANCIAL SERVICES
12.2019 - 07.2021
MBA -
Aurobindo Group Of Institute
Graduate Certificate -
Sri Sai Vikas Degree Collage
Intermediate Certificate -
Balapur Chaitanya Junior Collage
Secondary School Certificate -
Mother Marry High School
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