Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shivam Kumar

Shivam Kumar

Lakhisarai,BR

Summary

Personable customer offering 3 monthss of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

6
6
years of post-secondary education
1
1
Certification

Work History

Customer Support Associate

MagicPins
10.2021 - 01.2022
  • Provided primary customer support to internal and external customers.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Recommended products to customers, thoroughly explaining details.

Education

Bachhelor Of Science - Zoology

Magadh University
Gaya
03.2015 - 01.2019

Intermediate - Science

Bihar Intermediate School
Bihar
03.2013 - 04.2015

Matriculation - Science

Vidya Bhawan Balika Vidyapith
Lakhisarai

Skills

    Complaint resolution

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Certification

Customer service workshop

Timeline

Customer service workshop

01-2022

Customer Support Associate

MagicPins
10.2021 - 01.2022

Bachhelor Of Science - Zoology

Magadh University
03.2015 - 01.2019

Intermediate - Science

Bihar Intermediate School
03.2013 - 04.2015

Matriculation - Science

Vidya Bhawan Balika Vidyapith

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Shivam Kumar