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Associate Principal Engineer

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Dynamic customer service professional with extensive experience, excelling in return handling and customer relationship management. Proven ability to enhance sales through effective communication and problem-solving skills, consistently resolving customer issues and fostering loyalty. Adept at training new staff and collaborating with teams to drive exceptional service outcomes.

Experienced professional with a background in customer service, team leadership, and HR, currently managing international client relations at Amazon. Demonstrates strong communication, efficiency, and problem-solving skills, supported by an academic foundation in Electrical Engineering. Proven track record in leading teams and coordinating large-scale events.


  I am a GRADUATE in management with a total experience of 4 plus years in the service industry, working as a customer support associate.
  Good work ethic with excellent communication and interpersonal skills.
  Proactive and self-starter with a great ability of leadership.
  Willing to learn new concepts and take's larger responsibilities.


With three years of experience in technical customer support, exceptional service to clients is provided. Possessing strong troubleshooting skills for software and hardware issues, complex technical problems can be resolved while effectively communicating with customers of varying technical knowledge. Proficiency is shown in the use of various help desk software and tools such as remote desktop applications, ticketing systems, and knowledge management systems. A passion for technology and continuous learning enables staying current with industry advancements and providing innovative solutions. Being a customer-centric problem-solver who thrives under pressure and exceeds expectations, there is confidence in adding value to any technical customer support team.

Susmita Linda Sarkar

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Customer Support Associate

Customer Support Associate

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Master of Arts -

Bachelor of Arts -

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Customer Support Associate

Customer Support Associate

Master of Arts -

Bachelor of Arts -

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