Summary
Overview
Work History
Education
Skills
STRENGTHS
KEY ACHIEVEMENTS
Timeline
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Shivam Rai

Subject Matter Expert
Gurugram,Haryana

Summary

Dynamic commerce graduate with a strong background in operations management, process optimization, and quality assurance. Recognized as a Subject Matter Expert in operational strategies, demonstrating leadership in team dynamics, performance management, and workflow enhancement. Expertise in driving business process improvements through cross-functional collaboration and effective stakeholder engagement, focused on boosting efficiency and achieving organizational goals. Committed to fostering continuous professional development while delivering impactful results that align with strategic objectives.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Subject Matter Expert

Vaco Binary Semantics
Gurugram
06.2022 - Current
  • Company Overview: A company providing operational support services.
  • Working as an SME on a Google onsite project that deals with YouTube ads.
  • Develop and execute operational strategies aligned with organizational goals.
  • Streamline workflows, and improve efficiency on daily targets.
  • Mentor and lead teams to achieve operational excellence.
  • Provide expert guidance on operational matters.
  • Implement and oversee quality control measures.
  • Utilize data analysis for informed decision-making and KPI tracking.
  • Provide training programs to enhance team skills.
  • Analyze and resolve operational issues promptly.
  • Establish and monitor KPIs for ongoing performance assessment.
  • Mentored junior team members, contributing to their professional growth and development.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
  • Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
  • Conducted in-depth research to stay ahead of industry trends, ensuring company's solutions remained competitive.

Point Of Contact

Vaco Binary Semantics
05.2021 - 11.2022
  • Company Overview: A company providing operational support services.
  • Worked as an analyst & POC in Google on-site project DACA in Image Asset Queue which deals with Google Ads
  • Process updates from the client to the resource.
  • Support for resources and reporting to the team lead.

Associate Analyst

Vaco Binary Semantics
02.2020 - 04.2021
  • Company Overview: A company providing operational support services.
  • I joined the company and worked on Google projects related to Display Ads, as per Google guidelines.
  • Participated in regular training sessions to stay current on industry trends, improving personal expertise and job performance.
  • Developed a keen understanding of company KPIs, using this knowledge to guide accurate data interpretation and insightful analysis.

Education

Bachelor of Commerce - Commerce

University of Lucknow
Lucknow , India
06.2017

Skills

Google Ads

JIRA Tool

Teamwork and collaboration

Analytical skills

Microsoft Office

Spreadsheets

Training Programs

Training and mentoring

Project management

Workflow optimization

Vendor management

STRENGTHS

  • Team player: Efficient team player who collaborates well with others
  • Adaptive: Adapts easily to changing situations and expectations
  • Punctual: Consistently punctual in both professional and personal engagements
  • Flexible: Flexible and able to adjust to new conditions
  • Proactive: Take initiative, anticipate future problems or opportunity

KEY ACHIEVEMENTS

Team Leadership and Training: Successfully handled teams, created training materials, and trained new joiners to ensure understanding of processes

Timeline

Subject Matter Expert

Vaco Binary Semantics
06.2022 - Current

Point Of Contact

Vaco Binary Semantics
05.2021 - 11.2022

Associate Analyst

Vaco Binary Semantics
02.2020 - 04.2021

Bachelor of Commerce - Commerce

University of Lucknow

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Shivam RaiSubject Matter Expert