Shivam Rudra

Troubleshooting and Problem Solving

• Diagnose and resolve technical hardware and software issues.
• Guide customers through step-by-step solutions over the phone.
• Provide remote support using various tools to access and control customer systems

Customer Assistance

• Respond to customer inquiries and provide timely and accurate information.
• Assist customers with setup, installation, and configuration of products or services.
• Assist customers with billing queries.
• Assist customers for payment processing.

Working as a collection specialist for a Genpact US based client.

• Monitor accounts on daily basis
• Handle inbound,outbound calls in B2B segment.
• Process payments and refunds.
• Contacting customers with overdue payments and resolving billing discrepancies.
• Responsible for managing and improving the accounts receivable process
• Ensuring customer satisfaction with customer-centric approach.

Worked as a customer service executive for a client of EXL in Property and Casualty Insurance Sector

• Played a crucial role in ensuring a positive customer experience
• Responsible for addressing policyholder inquiries, providing information on coverage, and assisting with policy changes.
• Handled claims-related queries, guide customers through the claims process.
• Collaborated with underwriters and other departments to resolve issues.

• Worked on Company self-developed application I.e. My lava App regarding their sales operations.
• Provided Technical support to company's stakeholders regarding the application.