Shivam Shingari
Sr. Customer Executive
Dehradun
Summary
To work with a challenging environment in an organization that provides excellent work culture and paves the way for early assumption of responsibilities. To gain experience and knowledge in an organization where I can enhance my skills and also work into a team environment.
Overview
4
4
years of professional experience
2033
2033
years of post-secondary education
3
3
Languages
Work History
Sr. Customer Service Executive
Trekup India
08.2023 - 01.2025
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created and managed budgets for travel, training and teambuilding activities.
- Identified needs of customers promptly and efficiently.
- Provided excellent and smooth service and attention to customers face-to-face or through phone conversations.
Sales Executive
Trekveda
12.2021 - 07.2024
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
- Cultivated relationships with existing customers to encourage repeat business.
- Trained junior sales staff on techniques for improving customer service experience.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Sourced new sales opportunities through inbound lead follow-up.
- Maintained records related to sales for store management.
Customer Care Executive
First Cry
03.2021 - 08.2021
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Assisted customers with product selection based on individual needs.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Maintained high satisfaction score by consistently resolving first-call issues.
Education
Bachelor of Science - Agriculture
Dev Bhoomi Group Of Institution
Dehradun 04.2001 - 01.2019
Intermediate -
Canterbury Bells School
Dehradun, IndiaHigh School - undefined
Canterbury Bells School
Skills
- Smart thinker
- Punctual
- Loyal
- Quick responses
- Hardworking
- Trustworthy
- Mentally tough
- Excellent communication
- MS Office
- Customer service excellence
Interests
Cooking
Watching movies
Trekking
Gymming
Part time Standup Comedian
Personal Information
- Father Name: Late Mr. Sanjeev Shingari
- Date of Birth: 22nd of September 1997
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Declarations
I hereby declare that the information furnished above is complete and true to the best of my knowledge and best describes me.
Timeline
Sr. Customer Service Executive
Trekup India
08.2023 - 01.2025
Sales Executive
Trekveda
12.2021 - 07.2024
Customer Care Executive
First Cry
03.2021 - 08.2021
Bachelor of Science - Agriculture
Dev Bhoomi Group Of Institution
04.2001 - 01.2019
High School - undefined
Canterbury Bells School
Intermediate -
Canterbury Bells School
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