SHIVANI JUNEJA
Noida
Summary
Seasoned Business Analyst with 5+ years of rich experience in BFSI & Ed-tech domain; specialising in requirement analysis, process improvement, and data-driven solutions to optimise business outcomes.
Overview
10
10
years of professional experience
Work History
Business Analyst
HDFC Bank Ltd
Noida
09.2022 - Current
- Collaborate with internal and external stakeholders to gather, analyze, and document business requirements.
- Translate business needs into clear functional and technical specifications in the form of BRD/FRDs.
- Work on various integrations with retail banking, loan management systems, and CRM applications.
- Proactively manage stakeholder expectations, and ensure consistent communication across all levels of the organization.
- Identify gaps, risks, and opportunities within the existing system and proposed solution.
- Strong background in software development using Agile (Scrum) methodology.
- Actively participating in testing and creating test cases to ensure the solution meets the expectations.
Business Analyst
Axis Bank Ltd
05.2020 - 09.2022
- Act as the primary liaison between business stakeholders and the development team.
- Prepare detailed documentation, including use cases, BRD/FRDs, flow charts, and user stories.
- Own and manage the product backlog, ensuring items are well-defined and prioritized.
- Participate in Agile ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
- Monitor product performance and user feedback to iterate and improve features.
- Identifying product processes through gap analysis, and outlining sensible solutions.
Key Account Manager
Edfora Infotech Private Limited (Mypat)
09.2017 - 04.2020
- Review ongoing product usage, account health, risk assessment, customer trends, and identify upsell/cross-sell opportunities.
- Manage overall customer success to ensure a high retention and renewal rate.
- Have deep product knowledge of the product lines.
- Ability to showcase product demos and workout solutions for business use cases for the best product fit.
- Analyzed existing systems and processes to identify areas of improvement.
Management Trainee
Zydus Cadila Healthcare Ltd
06.2016 - 08.2017
- Designed detailed account strategies for key accounts by analyzing market trends, competitors, and client insights, resulting in improved engagement and business opportunities.
- Liaison between the Product and Marketing teams to understand business objectives.
- Conducted a SWOT and competitor analysis to identify new market opportunities.
- Assist in the development of the Annual Marketing Plan.
- Successfully participated in and drove the new project 'PIVASTA.'
- Worked to cultivate and foster relationships with clients, consultants, contractors, and vendors.
Sales Executive
Outlook Publishing(I) Pvt Ltd
04.2015 - 06.2015
- Prepared detailed project report on 'A Study of Marketing Strategies used by Outlook Magazine'.
- Assisted in market analysis to gain insights on competition pricing and consumer data.
Education
MBA - Marketing & Operations
Jaipuria Insutitute of Management
Noida, U.P03-2016
B.Tech - Information Technology
Haryana College of Technology And Management
Kaithal, Haryana07-2013
CBSE - Class XII
Apex Public School
Fatehabad, Haryana03-2009
HSBC - Class X
Lakh Raj Memorial School
Fatehabad, Haryana03-2007
Skills
- IRDA Certified
- Agile methodology
- Customer success management
- Stakeholder engagement
- Problem solving
- Client relationship management
Internship
Outlook Publishing(I) Pvt Ltd, Sales Executive, 04/01/15, 06/30/15, Prepared detailed project report on 'A Study of Marketing Strategies used by Outlook Magazine'., Assisted in market analysis to gain insights on competition pricing and consumer data.
Timeline
Business Analyst
HDFC Bank Ltd
09.2022 - Current
Business Analyst
Axis Bank Ltd
05.2020 - 09.2022
Key Account Manager
Edfora Infotech Private Limited (Mypat)
09.2017 - 04.2020
Management Trainee
Zydus Cadila Healthcare Ltd
06.2016 - 08.2017
Sales Executive
Outlook Publishing(I) Pvt Ltd
04.2015 - 06.2015
MBA - Marketing & Operations
Jaipuria Insutitute of Management
B.Tech - Information Technology
Haryana College of Technology And Management
CBSE - Class XII
Apex Public School
HSBC - Class X
Lakh Raj Memorial School
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Francis VanlalmawiaFrancis Vanlalmawia
Cashier Assistant Manager at HDFC BANK LTDCashier Assistant Manager at HDFC BANK LTD
Pinky AhlawatPinky Ahlawat
HR Administrative Assistant at LINTL Clothing Pvt. Ltd.HR Administrative Assistant at LINTL Clothing Pvt. Ltd.