SHIVANI KANOJIA
Mumbai
Summary
Key Account Management professional with over 6 years of experience in enhancing client retention and driving revenue growth across steel, infrastructure, and hospitality sectors. Demonstrated ability to manage high-value portfolios and mentor sales teams to achieve targets. Expertise in leading complex client engagements and fostering long-term relationships through effective cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Maharashtra State Head – Sales & Client Relations (TMT Steel)
OFB Tech Pvt. Ltd. (OfBusiness)
Maharashtra
06.2021 - Current
- Promoted from Assistant Key Account Manager to State Head, overseeing comprehensive sales operations across Maharashtra for TMT Steel.
- Spearheaded a ₹60Cr+ monthly portfolio, ensuring business continuity and strategic growth across regions.
- Managed a team of 7 sales professionals, mentoring through challenges and enhancing client engagement.
- Designed cluster-wise growth strategies for Tier 1, 2, and 3 cities, optimizing market penetration.
- Engaged clients through acquisition, onboarding, retention, and upselling with tailored solutions and support.
- Collaborated with product, finance, and operations teams to streamline transaction workflows.
- Monitored team KPIs and sales metrics to drive performance through data-driven insights.
- Revived dormant accounts and explored new business opportunities using market intelligence.
- Built a scalable team structure and optimized the sales coverage model to reduce load imbalance and improve conversion rates.
- Revitalized legacy accounts and introduced tailored credit strategies that unlocked new growth in under-penetrated regions.
- Delivered consistent MoM growth and led strategic initiatives that contributed to the company’s increased market share in Maharashtra.
Senior Key Account Manager
OYO Hotels & Homes Pvt. Ltd.
Mumbai
09.2018 - 02.2021
- Managed a diverse portfolio of key accounts, including International Certification Services, Aditya Birla Fashion and Retail Ltd., and Adani Capital Pvt. Ltd., Pest Control of India (PCI), More Retail Ltd., Sleek International Pvt. Ltd. by Asian Paints, Kansai Nerolac, etc.
- Increased account revenue by ₹70L+ through effective farming and stakeholder relationship building.
- Generated additional revenue of ₹20L+ by cross-selling OYO's MICE product line.
- Achieved record BTC recovery of ₹50L during COVID through aggressive recovery campaigns.
- Developed strategic account plans to maximize wallet share and revenue potential.
- Oversaw stakeholder management and conflict resolution to drive account growth.
- Collaborated with cross-functional teams to ensure seamless service delivery.
- Managed end-to-end client engagement, including revenue management and upselling strategies.
- Identified customer needs, developed action plans to address them, and ensured successful implementation of solutions.
Management Trainee
Healthspring (Wellspring Healthcare Pvt. Ltd.)
Mumbai
07.2017 - 06.2018
- Cultivated foundational skills in client relationship management and direct sales.
Focused on understanding customer needs to provide tailored solutions.
Supported business development through effective customer service initiatives.
Education
MBA - Sales And Marketing
Bharati Vidyapeeth, Pune
Mumbai08.2018
Bachelor of Management Studies -
K. P. B. Hinduja College Of Commerce
Mumbai04.2016
H.S.C -
K. P. B. Hinduja College Of Commerce
Mumbai04.2013
S.S.C -
Manav Mandir High School
Mumbai04.2011
Skills
- Strategic Account Management and Growth
- Enterprise Client Relationship Management
- Stakeholder Engagement and Retention
- Team Leadership and Performance Optimization
- Cross-selling and upselling strategies
- Sales Strategy and Territory Expansion
- Credit Control and Risk Mitigation
- Data-Driven Decision Making
- Sales Dashboards
- Efficient in MS Office
Languages
- English
- Hindi
- Marathi
Activities
- Completed 3 years in NCC Navy holding a rank of Senior PO cadet (Petty Officer)
- Secured A+ in ‘C' certificate for NCC Navy examinations
- Secured 2nd position in rifle shooting in regional level camp
- Best cadet award for drills in regional camp at Indian Naval Academy (INA), Kozhikode, Kerala
- Cultural head for Second year junior college
- HOD for NCC and related events in degree college
Timeline
Maharashtra State Head – Sales & Client Relations (TMT Steel)
OFB Tech Pvt. Ltd. (OfBusiness)
06.2021 - Current
Senior Key Account Manager
OYO Hotels & Homes Pvt. Ltd.
09.2018 - 02.2021
Management Trainee
Healthspring (Wellspring Healthcare Pvt. Ltd.)
07.2017 - 06.2018
MBA - Sales And Marketing
Bharati Vidyapeeth, Pune
Bachelor of Management Studies -
K. P. B. Hinduja College Of Commerce
H.S.C -
K. P. B. Hinduja College Of Commerce
S.S.C -
Manav Mandir High School
Similar Profiles
Rajat AroraRajat Arora
Category Head - Zinc, Lead and Nickel at OFB Tech Pvt. Ltd. (OfBusiness)Category Head - Zinc, Lead and Nickel at OFB Tech Pvt. Ltd. (OfBusiness)
Abhishar RanaAbhishar Rana
Sr. Supplier Relation at Ofbusiness(Ofb Tech Pvt. Ltd.)Sr. Supplier Relation at Ofbusiness(Ofb Tech Pvt. Ltd.)
SHUBHAM KISHORESHUBHAM KISHORE
Assistant Manager - HRBP at OFB Tech Private Limited (OfBusiness)Assistant Manager - HRBP at OFB Tech Private Limited (OfBusiness)
Neha KumbhareNeha Kumbhare
Business Analyst at Harbinger SystemsBusiness Analyst at Harbinger Systems
Lucy ChatterjeeLucy Chatterjee
Customer Retention Manager at Netcore CloudCustomer Retention Manager at Netcore Cloud