Shiva Prasad

Currently serving as a Senior Project Manager at Atos, overseeing the successful execution of complex IT projects. Apply extensive experience in IT project management to lead cross-functional teams and deliver innovative technology solutions. Employ Agile methodologies to optimize resource allocation and ensure project excellence. Implement best practices in risk management to mitigate potential challenges and ensure successful project outcomes.

• Collaborated with stakeholders to define project scope, objectives, and deliverables
• Developed and implemented an integrated project management plan that included budgeting, resource allocation, and scheduling
• Monitored project progress and created weekly status reports for senior management
• Developed and implemented a risk management plan that identified and mitigated project risks
• Established effective communication channels with stakeholders, resulting in improved project visibility and transparency
• Developed a change management plan to ensure that changes to the project were handled effectively and efficiently
• Led a cross-functional team of 5 people to complete a complex project within tight deadlines

Served as a Transition Manager at IBM, overseeing the successful transition of projects and ensuring seamless project handovers. Managed the transition of projects from initiation to completion, collaborating with cross-functional teams to achieve project objectives. Employed strong leadership, communication, and change management skills to drive successful project transitions.

• Led daily stand-up meetings to ensure tasks were completed on time and communicated changes to stakeholders
• Identified and resolved conflicts between team members to ensure a successful project delivery
• Analyzed project data and created reports to present to senior management, resulting in improved decision-making
• Implemented a change management process that ensured all changes were documented and communicated to stakeholders
• Developed a team performance tracking system to improve team accountability and performance
• Created and maintained project documentation including project plans, timelines, contracts, and reports
• Facilitated regular project team meetings to ensure alignment on project objectives and tasks, and to address any issues or challenges
• Created and maintained a risk management plan that identified, assessed, and mitigated project risks

Worked as a Customer Support Associate at CFC International, providing exceptional customer support and ensuring customer satisfaction.

• Tracked customer support requests and developed reports to identify and address recurring customer issues
• Identified and escalated customer issues to the appropriate teams for resolution, resulting in faster problem resolution
• Collaborated with cross-functional teams to develop solutions to customer issues and improve customer experience