SHIVA RAMA KRISHNA RAMADUGU
Product Specialist
Hyderabad,Telangana
Summary
Dynamic Product Specialist at Smartail with a proven track record in customer needs assessment and collaboration. Expert in SQL, I enhanced product engagement through effective demonstrations and resolved complex inquiries, ensuring alignment with client requirements. Recognized for my ability to identify software bugs, contributing to improved product functionality and customer satisfaction.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Product Specialist
Smartail
Hyderabad
01.2022 - 01.2025
- Provided product support to customers by answering inquiries and resolving issues related to product features and functionality.
- Collaborated with sales teams to understand customer needs, ensuring alignment between product capabilities and client requirements.
- Participated in product demonstrations, showcasing features and benefits to potential customers, enhancing engagement and interest in offerings.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Contributed to the software testing of the product by identifying bugs, verifying functionality, and ensuring alignment with requirements.
Education
M.Tech - Structural Engineering
AVN Institute of Engineering & Technology
Hyderabad 04.2001 -
B.Tech - Civil Engineering
Suprabhath College of Engineering & Technology
Hyderabad, India 04.2001 -
Intermediate - Mathematics, Physics & Chemistry
Vikaas Junior College
Hyderabad 04.2001 -
High School - Mathematics, Physics, Chemistry
Gauthami Vidhya Dhamam
Hyderabad 04.2001 -
Skills
Requirements gathering
Teamwork and collaboration
Time management abilities
Customer needs assessment
MySQL
Timeline
Product Specialist
Smartail
01.2022 - 01.2025
M.Tech - Structural Engineering
AVN Institute of Engineering & Technology
04.2001 -
B.Tech - Civil Engineering
Suprabhath College of Engineering & Technology
04.2001 -
Intermediate - Mathematics, Physics & Chemistry
Vikaas Junior College
04.2001 -
High School - Mathematics, Physics, Chemistry
Gauthami Vidhya Dhamam
04.2001 -
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