Shivay Agarwal
Noida
Summary
Experienced professional skilled in building client relationships and providing tailored solutions. Proficient in strategic planning, key account management, negotiation, and sales strategy development. Dedicated to driving business growth and cultivating long-term partnerships.
Overview
6
6
years of professional experience
Work History
Deputy Manager
PineLabs
08.2025 - Current
- Achieved 85% YOY business growth through strategic sales initiatives and account expansion.
- Successfully onboarded major brands across the North Region, including First Fiddle, Devyani International, Cinepolis, etc.
- Expanded the recurring business portfolio from ₹35 Lakhs to ₹65 Lakhs.
- Build and maintain dashboards to track the success of cross-sell and reactivation efforts.
- Analyse client history, usage patterns, and inactivity reasons to build segment-specific reactivation plans.
- Actively involved in both hunting and farming roles to drive new business acquisition, and account growth.
Freelancer
Nirmalya India
11.2024 - 07.2025
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customised solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication, and timely project updates.
- Developed e-commerce platforms for clients, enabling them to expand their market reach, and increase sales.
- Conducted market research to identify emerging trends and adapt sales strategies accordingly, ensuring continued growth in a competitive industry.
Strategic Account Manager
One97 Communication Pvt. Ltd (Paytm)
08.2022 - 08.2024
- Onboarding top merchants and managing B2B sales, with a total GMV of 35 Cr on a quarterly basis.
- Market segmentation and GTM strategy, which were adopted enterprise-wide.
- Business strategy planning, executing, and monitoring to increase the revenue of the company on a month-by-month basis.
- Bringing in key F&B brands, such as Smoor, California Burrito, and hotel chains such as Shangri-La, JW Marriott, Hilton, and Holiday Inn, generating a quarterly GMV of 15 Cr.
- Onboarding of a major retail client, YLG Salon, VLCC with a quarterly GMV of 2 Cr.
- Handling new and existing relationships with top-level management and stakeholders.
- Responsible for cross-selling various products, including ONDC Growth, Ads, and Paytm First Membership.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
Business Development Executive
Samast Technologies Pvt. Ltd. (Magicpin)
01.2022 - 07.2022
- Acquisition & onboarding of 400+ restaurants, hotels, and fashion retailers PAN India.
- Managed high performing sales team.
- Initiated and managed BTL activities.
- Built and managed the portfolio of 80 lakhs.
- Established strategies for product and product gap positioning.
- Worked close coherence with the marketing team to best optimize results for clients.
- Attended monthly sales meetings and quarterly sales trainings.
Intern
Kantar IMRB
05.2020 - 07.2020
- Collected primary data using KOOL PLUS software.
- Conducted marketing research to study consumer behavior towards different brands like Dream 11, MPL, Horlicks, Bourn vita etc.
- Analyzed data using data analytical tools like SQLite Studio.
Education
P.G.D.M. - Marketing Management
NDIM
New Delhi07-2022
B.Com - Commerce
Shyam Lal College
New Delhi06.2020
HSC -
CBSE
Bulandshahr01.2015
SSC - Commerce
CBSE
Bulandshahr01.2017
Skills
- Strategic sales
- Data analytics
- Cross-selling techniques
- Adaptive problem solving
- Performance tracking
- Proactive communication
Certifications And Awards
- MS Office Certificate
- 1st position for an article published in a competition organized by IIM-Ahmedabad, 12/01/20
- Marketing Analytics: Pricing Strategies & Price Analytics from Udemy, 01/01/21, 5.5 hours
- Consecutively won 3 times in Zonal competition for English debate competition
Accomplishments
- Achieved GMV of 1cr+ by completing BTL activity with accuracy and efficiency.
Live Projects And Industrial Visits
1.Magnik India (23 Days: 01/05/21 To 01/27/21):
- To understand the query handling of the customers & generating the sales from the same
2. Ballebazi (20 Days: 09/02/21 To 09/21/21):
- Acquired knowledge about brand awareness using social media & promotional activities
Timeline
Deputy Manager
PineLabs
08.2025 - Current
Freelancer
Nirmalya India
11.2024 - 07.2025
Strategic Account Manager
One97 Communication Pvt. Ltd (Paytm)
08.2022 - 08.2024
Business Development Executive
Samast Technologies Pvt. Ltd. (Magicpin)
01.2022 - 07.2022
Intern
Kantar IMRB
05.2020 - 07.2020
P.G.D.M. - Marketing Management
NDIM
B.Com - Commerce
Shyam Lal College
HSC -
CBSE
SSC - Commerce
CBSE