Shiv Ratan Bangarwa
Jaipur,RJ
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Deputy Manager
HDFC BANK
11.2023 - Current
- Maintained, documented and presented progress reports to leaders.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
Collection Manager
Kotak Mahindra Bank
06.2022 - 11.2023
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
- Employ, train, and evaluate employees within the collections department to ensure enough personnel are available to handle the workload.
- Establish goals and targets for the collection of payments.
- Prepare monthly feedback reports on the collection of payments
Assistant Manager
IndusInd Bank
10.2020 - 06.2022
- Mentored team members to enhance professional development and accountability in workplace.
- Achieves department goals and objectives daily, weekly and monthly.
- Engage with and manage the relationship with external collectors
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set and manage delinquency, roll rates and collection efforts to achieve desired results;
Agency Supervisor(Axis Bank)
TeamLease Services Ltd
11.2018 - 10.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Prepare and review monthly aging and MIS reports assessing status of receivables.
- Achieves department goals and objectives daily, weekly and monthly
Business Development Manager
Sasta Bazaar E- Retail Pvt Ltd
10.2016 - 07.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Education
Master of Computer Applications, India - Computer Engineering
Sharda University
Greater Noida06.2012
Bachelor of Computer Applications - Computer And Information Sciences
Rajasthan University
Jaipur, India06.2009
Skills
- Performance Improvements & Process and procedure development
- Task Delegation & Decision-making capabilities
- Product and service knowledge
- Customer Relationship Management (CRM)
- Performance reviewing
- Negotiation
- System Skills -Troubleshooting,Diagnosis,Networking
- Technical- Ms Office
Timeline
Deputy Manager
HDFC BANK
11.2023 - Current
Collection Manager
Kotak Mahindra Bank
06.2022 - 11.2023
Assistant Manager
IndusInd Bank
10.2020 - 06.2022
Agency Supervisor(Axis Bank)
TeamLease Services Ltd
11.2018 - 10.2020
Business Development Manager
Sasta Bazaar E- Retail Pvt Ltd
10.2016 - 07.2018
Master of Computer Applications, India - Computer Engineering
Sharda University
Bachelor of Computer Applications - Computer And Information Sciences
Rajasthan University
Travel,Music,Dance
1 am buskers performers
Travel,Music,Dance
1 am buskers performers
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