Shiwani Jha
Assistant Manager- Sales
Gurgaon
Summary
Motivated Assistant Sales Manager offering 4+ years of experience in Software as a Service Industry. Result-driven with a strong background in e-commerce, specializing in closing high-value deals and enhancing client performance. Bright, energetic and results-driven self-starter with positive and inspiring personality. Dedicated to making lasting impact on store sales and team cohesiveness.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager- Sales
Gokwik Commerce Solutions Private Limited
2023.05 - Current
- Provided tailored e-commerce solutions to clients, understanding their unique business needs and offering strategic recommendations that improved conversion rates and reduced RTO (Return To Origin)
- Successfully closed deals with brands like Levi's, Mcaffeine, Frido etc by building strong relationships with key decision-makers in the e-commerce sector, leading to long-term partnerships.
- Provided in-depth product demonstrations and training sessions to potential clients, effectively communicating value of GoKwik’s solutions in improving e-commerce performance.
- Utilized tools like Salesforce to track leads, manage customer interactions, and generate sales reports, leading to more efficient pipeline management and increase in conversion rates.
- Leveraged data analytics to identify trends and opportunities within the e-commerce space, allowing for more targeted sales pitches and personalized client engagements.
- Developed and maintained strong client relationships through regular follow-ups and post-sale support, achieving a 90% retention rate and securing repeat business.
- Worked closely with product and marketing teams to relay client feedback, contributing to the development of new features that addressed customer needs and enhanced product-market fit.
Senior Business Consultant
Dotpe Private Limited
2021.09 - 2023.04
- Drove online sales by conducting rigorous cold calling and virtual meetings with potential clients, corporations, and organizations, leading to increased client acquisition
- Identified, onboarded, and developed channel partners to expand market reach and enhance sales performance in key regions.
- Conducted periodic market research to uncover new demand avenues, gather competitor intelligence, and perform effective data mining, generating a robust pipeline of prospects.
- Managed the complete sales cycle, from qualifying leads to closing deals, and retained or acquired new accounts in targeted regions/markets, consistently meeting or exceeding sales targets.
- Analyzed client requirements and delivered customized product pitches, ensuring alignment with client needs and maximizing conversion rates within assigned leads.
- Maintained and reviewed a monthly sales tracker to monitor account progress, targets, and performance metrics, enabling data-driven decision-making.
- Ensured timely collection of accounts receivable and outstanding payments, contributing to improved cash flow and financial health.
Senior Client Relations Specialist
Extramarks Education India Pvt Ltd.
2019.11 - 2021.08
- Negotiated contract renewals that successfully retained high-profile clients while maintaining profitable margins for the business.
- Was accountable for managing existing customer relationships, driving contract renewals, and ensuring high retention rates by delivering exceptional post-sales support.
- Collected client references and successfully converted them into new sales opportunities, contributing to ongoing revenue growth.
- Maintained strong customer relationships by addressing concerns and resolving escalations promptly, ensuring a high level of client satisfaction and loyalty.
- Validated, onboarded, and managed the dispatch of customer orders, ensuring seamless operations and timely delivery.
Education
Bachelor of Technology - Computer Science Engineering
Gandhi Institute Of Engineering And Technology
Odisha 2015.07 - 2019.05
Skills
Consultative Selling
Account Management
Lead Generation & Prospecting
Negotiation & Closing
B2B & B2C Sales
Market Research & Competitive Analysis
CRM Tools- Salesforce, Leadsquared, Zoho
Project Coordination
Strategic Planning
Data-Driven Decision Making
Presentation Skill
Customer-Centric Communication
Timeline
Assistant Manager- Sales
Gokwik Commerce Solutions Private Limited
2023.05 - Current
Senior Business Consultant
Dotpe Private Limited
2021.09 - 2023.04
Senior Client Relations Specialist
Extramarks Education India Pvt Ltd.
2019.11 - 2021.08
Bachelor of Technology - Computer Science Engineering
Gandhi Institute Of Engineering And Technology
2015.07 - 2019.05
Similar Profiles
Omkar PradhanOmkar Pradhan
Director - People Success at Gokwik Commerce Solutions Pvt LtdDirector - People Success at Gokwik Commerce Solutions Pvt Ltd
Nitish Kumar ChaubeyNitish Kumar Chaubey
Lead DevOps at Gokwik Commerce Solutions Pvt LtdLead DevOps at Gokwik Commerce Solutions Pvt Ltd
Amit SinghAmit Singh
Product Analyst at GoKwik Commerce Solution PVT LTDProduct Analyst at GoKwik Commerce Solution PVT LTD