Shiwani Jha
Assistant Manager- Sales
Gurgaon
Summary
Motivated Assistant Sales Manager offering 4+ years of experience in Software as a Service Industry. Result-driven with a strong background in e-commerce, specializing in closing high-value deals and enhancing client performance. Bright, energetic and results-driven self-starter with positive and inspiring personality. Dedicated to making lasting impact on store sales and team cohesiveness.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager- Sales
Gokwik Commerce Solutions Private Limited
05.2023 - Current
- Provided tailored e-commerce solutions to clients, understanding their unique business needs and offering strategic recommendations that improved conversion rates and reduced RTO (Return To Origin)
- Successfully closed deals with brands like Levi's, Mcaffeine, Frido etc by building strong relationships with key decision-makers in the e-commerce sector, leading to long-term partnerships.
- Provided in-depth product demonstrations and training sessions to potential clients, effectively communicating value of GoKwik’s solutions in improving e-commerce performance.
- Utilized tools like Salesforce to track leads, manage customer interactions, and generate sales reports, leading to more efficient pipeline management and increase in conversion rates.
- Leveraged data analytics to identify trends and opportunities within the e-commerce space, allowing for more targeted sales pitches and personalized client engagements.
- Developed and maintained strong client relationships through regular follow-ups and post-sale support, achieving a 90% retention rate and securing repeat business.
- Worked closely with product and marketing teams to relay client feedback, contributing to the development of new features that addressed customer needs and enhanced product-market fit.
Senior Business Consultant
Dotpe Private Limited
09.2021 - 04.2023
- Drove online sales by conducting rigorous cold calling and virtual meetings with potential clients, corporations, and organizations, leading to increased client acquisition
- Identified, onboarded, and developed channel partners to expand market reach and enhance sales performance in key regions.
- Conducted periodic market research to uncover new demand avenues, gather competitor intelligence, and perform effective data mining, generating a robust pipeline of prospects.
- Managed the complete sales cycle, from qualifying leads to closing deals, and retained or acquired new accounts in targeted regions/markets, consistently meeting or exceeding sales targets.
- Analyzed client requirements and delivered customized product pitches, ensuring alignment with client needs and maximizing conversion rates within assigned leads.
- Maintained and reviewed a monthly sales tracker to monitor account progress, targets, and performance metrics, enabling data-driven decision-making.
- Ensured timely collection of accounts receivable and outstanding payments, contributing to improved cash flow and financial health.
Senior Client Relations Specialist
Extramarks Education India Pvt Ltd.
11.2019 - 08.2021
- Negotiated contract renewals that successfully retained high-profile clients while maintaining profitable margins for the business.
- Was accountable for managing existing customer relationships, driving contract renewals, and ensuring high retention rates by delivering exceptional post-sales support.
- Collected client references and successfully converted them into new sales opportunities, contributing to ongoing revenue growth.
- Maintained strong customer relationships by addressing concerns and resolving escalations promptly, ensuring a high level of client satisfaction and loyalty.
- Validated, onboarded, and managed the dispatch of customer orders, ensuring seamless operations and timely delivery.
Education
Bachelor of Technology - Computer Science Engineering
Gandhi Institute Of Engineering And Technology
Odisha 07.2015 - 05.2019
Skills
Consultative Selling
Account Management
Lead Generation & Prospecting
Negotiation & Closing
B2B & B2C Sales
Market Research & Competitive Analysis
CRM Tools- Salesforce, Leadsquared, Zoho
Project Coordination
Strategic Planning
Data-Driven Decision Making
Presentation Skill
Customer-Centric Communication
Timeline
Assistant Manager- Sales
Gokwik Commerce Solutions Private Limited
05.2023 - Current
Senior Business Consultant
Dotpe Private Limited
09.2021 - 04.2023
Senior Client Relations Specialist
Extramarks Education India Pvt Ltd.
11.2019 - 08.2021
Bachelor of Technology - Computer Science Engineering
Gandhi Institute Of Engineering And Technology
07.2015 - 05.2019
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