Shoban Ahmad
Kanpur
Summary
Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
9
9
years of professional experience
Work History
Customer Care Executive
Expedia (USA)
Gurgaon
06.2022 - 05.2024
- Resolved customer queries regarding their hotel and flights bookings using GDS.
SAP ERP Executive
RSPL
Kanpur
10.2019 - 03.2020
- Provided training to the SAP users
- Maintained stock and production
SAP ERP Executive
Rahman Industries Ltd.
Kanpur Nagar
09.2015 - 10.2019
- Managed the stock and the production.
- Provided the reports to the management.
Education
Senior Secondary - PCM
Woodbine Gardenia School
Kanpur06-2009
Secondary - PCM
Woodbine Gardenia School
Kanpur06-2007
Skills
- Data Entry
- True problem-solver
- Documentation And Reporting
- Active Listening
- Decision-Making
- Problem Resolution
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Care Executive
Expedia (USA)
06.2022 - 05.2024
SAP ERP Executive
RSPL
10.2019 - 03.2020
SAP ERP Executive
Rahman Industries Ltd.
09.2015 - 10.2019
Senior Secondary - PCM
Woodbine Gardenia School
Secondary - PCM
Woodbine Gardenia School
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