Sholin Barreto

Lead end-to-end operations for computer-delivered IELTS examinations, ensuring strict adherence to global security standards and British Council/IDP audit protocols.
• Direct and supervise exam operations including invigilators and examiners to ensure seamless candidate experience
• Maintain 100% compliance with international security and audit standards
• Coordinate scheduling, reporting, and operational readiness for high-volume exam sessions
• Ensure zero tolerance for process deviations and security breaches
• Drive operational efficiency and continuous improvement in test-day processes

Progressed from Sales Team Leader to Territory Sales Manager, driving revenue growth and market expansion across multiple districts.
• Spearheaded territory sales strategies to exceed volume and revenue targets
• Managed retail partnerships and distribution networks to maximize market penetration
• Led and mentored field sales teams to improve productivity and performance
• Strengthened POS visibility and retail execution standards
• Optimized secondary sales channels to increase territory coverage and brand presence
• Consistently drove aggressive territory growth through strategic planning and execution

Managed workshop operations and customer service KPIs to enhance service efficiency and customer satisfaction.
• Improved CSI (Customer Satisfaction Index) performance through structured service processes
• Resolved technical grievances proactively to strengthen brand loyalty
• Monitored service KPIs and implemented corrective action plans
• Coordinated between technical and front-end teams to improve service turnaround

Managed corporate sales and key hospitality accounts across the UAE for Oracle-Micros and Dell solutions.
• Generated revenue through full-cycle B2B sales and contract negotiations
• Built and maintained long-term hospitality and F&B client relationships
• Managed strategic accounts and ensured high client retention
• Identified new business opportunities within the UAE hospitality sector
• Coordinated with technical teams to deliver customized enterprise solutions