Shoumik Paul
Kolkata
Summary
Dedicated hospitality professional with a passion for delivering exceptional customer experiences. Utilises strong communication and problem-solving skills to resolve guest issues effectively. Committed to maintaining high standards of service and operational excellence in dynamic environments.
Overview
2027
2027
years of professional experience
Work History
Food & Beverage Executive
Novotel & Ibis Chennai OMR
Chennai, Tamil Nadu
12.2024 - Current
- · Oversee daily F&B operations across the restaurant and bar, ensuring seamless service for up to 150 covers daily.
- · Supervise, train, and schedule a team of 10 service staff and bartenders to maintain high service standards and hospitality ethics.
- · Collaborated with Head Chef to design promotional menus, increasing beverage and side-dish upselling revenue.
- · Conducted weekly inventory audits for food, beverages, and cutlery, reducing monthly stock wastage by identifying discrepancies.
- · Enforce strict adherence to food safety, hygiene, and local sanitation protocols.
- · Resolved guest grievances promptly and professionally, enhancing online review scores on Google & TripAdvisor.
Guest Service Associate level 2
Novotel & IBIS Chennai OMR
Chennai, Tamil Nadu
05.2023 - 11.2024
- Provided fast, friendly service to efficiently manage high-volume food and drink orders during peak times.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Executed effective upselling techniques while taking orders to enhance customer engagement with additional products.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Created personalised guest experiences by recalling repeat guests' preferences.
Guest Service Associate
The Park Hyderabad
Hyderabad, Telangana
11.2021 - 04.2023
- Ensured accurate ordering by taking food and beverage requests and recommending menu options to enhance guest satisfaction.
- Facilitated efficient customer service by processing cash and card payments promptly, ensuring a seamless transaction experience.
- Streamlined dining readiness by consistently preparing clean cutlery, crockery, and glassware, contributing to a welcoming dining environment.
- Support compliance by maintaining strict hygiene and safe food handling standards.
Industrial Trainee
Indana Palace Jodhpur
Jodhpur, Rajasthan
- Attended training to advance current skills and learn new techniques, using expertise acquired in performing industrial jobs.
- Executed all assigned tasks promptly, adhering to guidance from industrial managers.
- Worked with mentors and supervisors in improving professional conduct, individual character and skills to maintain positive work environments.
- Maintained organized, updated file systems to enhance staff access and streamline information retrieval.
- Shadowed daily activities of staff to understand work scope and processes.
Education
Bachelor degree - Hospitality & Hotel Administration
MAKAUT
01-2021
Higher Secondary -
Narmada High School
Kolkata, WB01-2018
Secondary -
Naktala High School
01-2015
Skills
- Food safety compliance
- Inventory management
- Menu design
- Customer engagement strategies
- Staff training techniques
- Time management
- Quick learner
- Versatility
- Self-motivation
- Integrity
- Confidence
Personal Information
- Father's Name: Sajal Paul
- Blood Group: B+VE
- NATIONALITY : INDIAN
Timeline
Food & Beverage Executive
Novotel & Ibis Chennai OMR
12.2024 - Current
Guest Service Associate level 2
Novotel & IBIS Chennai OMR
05.2023 - 11.2024
Guest Service Associate
The Park Hyderabad
11.2021 - 04.2023
Industrial Trainee
Indana Palace Jodhpur
Bachelor degree - Hospitality & Hotel Administration
MAKAUT
Higher Secondary -
Narmada High School
Secondary -
Naktala High School