Shraddha Gupta
Lucknow
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Executive
VODAPHONE - VI
Lucknow
02.2023 - 07.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Insurance Verification Specialist
MEGA MOTORS
Lucknow
09.2022 - 02.2023
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Customer Service Representative
TEQURT
LUCKNOW
07.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Client Service Manager
SAVLON
Lucknow
08.2016 - 03.2019
- Developed and managed client relationships to ensure satisfaction with services provided.
Education
B.COM -
LUCKNOW UNIVERSITY
MBA -
AKTU UNIVERSITY
Skills
- Advance excel
- Fundamental course
- Customer Relationship Management
- Issue Escalation
- Account Management
- Payment management
- Client Engagement
- Technical Support
- Company policy adherence
- CRM Software
- Product Sales
Languages
- English
- Hindi
Certification
- GOLD WIIZARD CERTIFICATE
Accomplishments
SAVLON HEALTH AWARENESS WORKSHOP
Languages
Hindi,English
First Language
References
References available upon request.
Timeline
Customer Service Executive
VODAPHONE - VI
02.2023 - 07.2024
Insurance Verification Specialist
MEGA MOTORS
09.2022 - 02.2023
Customer Service Representative
TEQURT
07.2019 - 07.2020
Client Service Manager
SAVLON
08.2016 - 03.2019
B.COM -
LUCKNOW UNIVERSITY
MBA -
AKTU UNIVERSITY
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