Shraddha Kulkarni
Pune
Summary
Dynamic HR professional with extensive experience at Citicorp Services India, excelling in employee onboarding and recruitment process optimization. Proven track record in enhancing candidate experience and managing compliance audits. Adept at stakeholder management and team leadership, contributing to successful transformation projects and process standardization.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Citicorp Services India Private Limited
02.2018 - 07.2025
- Contributed to regional and global transformation projects focused on automation and process enhancement.
- Part of Onboarding automation for CSC India.
- Part of team managing workday sandbox testing for India for TAO.
- Part of offer automation project on Workday.
- Coordinating with GFTS team on submitting the functional templates for process changes.
- Working with regional teams and cross functional teams on new process design and execution.
- Partnered with the recruitment team to oversee leadership hiring and ensure seamless onboarding of senior hires.
- Working as a lead for TAO team managing Interview scheduling, offer management, background verification initiation, and post-offer candidate engagement.
- Managing Onboarding process for India franchise.
- Ensured team performance adhered to standard operating procedures and compliance requirements, meeting audit standards.
- Provided guidance and oversight to team members, managing escalations as needed.
- Monitored SLA compliance and presented monthly performance metrics to stakeholders.
- Managed compliance, statutory, and audit requirements while contributing to the development of new policies.
- Led the business-side transition to Workday for Talent Acquisition and HR Operations, standardizing legacy system processes.
- Ensured timely resolution of help desk queries related to TA operations and Onboarding maintaining high customer satisfaction scores.
- Partnered with the Regional HR Operations Team globally to implement HR projects and develop process enhancements for improved efficiency.
- Conducted refresher training for team members, prepared SOPs and standardized templates, and ensured compliance.
Assistant Manager
ATOS India
09.2015 - 07.2017
- Address employee queries related to HR procedures, policies, benefits, and programs.
- Ensure updated policies and process documents are available on the portal for employee and internal team reference.
- Manage the Offer Management Team, ensuring timely offer releases on Day 0, and compliance with standard operating procedures and audit requirements.
- Guide and monitor team performance, handling escalations when necessary.
- Track SLA compliance, and provide monthly reports to stakeholders.
- Lead the implementation and development of onboarding and offer approval tools.
- Standardize and continuously update HR templates.
Sr. Executive
Force Motors Limited
08.2011 - 08.2015
- Managed employee master data and organizational structure.
- Conducted employee satisfaction surveys, and performed an analysis of the results.
- Contributed as a core team member in the development of in-house tools for HR process automation.
- Played an integral role in the performance appraisal team, successfully supporting the appraisal process for four years.
- Independently handled the calculation of performance-linked incentive schemes for sales employees.
Education
Executive Programme in Strategic Human Resources D - Human Resource Development
IIM Calcutta
02.2026
PGDBM - Human Resources Management
MIT School of Business Pune
08.2011
Bachelor of Engineering - Information Technology
Pune University
08.2008
Skills
- Employee Onboarding and Offboarding
- Employee Relations and Conflict Resolution
- Recruitment Process Optimization
- Interview coordination and scheduling
- Offer Management
- Stakeholder management
- Candidate Experience Management
- Process audit and compliance
- Data Analysis & Reporting
- Process Documentation and Standardization
- Collaboration & Team Leadership
- Compliance & Best Practices
Timeline
Assistant Manager
Citicorp Services India Private Limited
02.2018 - 07.2025
Assistant Manager
ATOS India
09.2015 - 07.2017
Sr. Executive
Force Motors Limited
08.2011 - 08.2015
PGDBM - Human Resources Management
MIT School of Business Pune
Bachelor of Engineering - Information Technology
Pune University
Executive Programme in Strategic Human Resources D - Human Resource Development
IIM Calcutta
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