Shravani Yeravelli

Client-focused professional with experience in customer success, retention, upselling, and relationship management.

• Excellent communication skills in sharing information with clients. I always find engaging ways to convey about the products and services to the client.
• Providing exceptional client support, assisting them in purchasing add-ons, fostering strong relationships, and prioritizing their needs.
• Engage in meaningful conversations with clients to enhance their experience seamlessly with the tool, and contribute to the success of the organization
• Capable of delivering tailored solutions that align with company policies, ensuring clients receive the services they need.

Awarded as top performer by Vedantu Achiever’s club in the month of December. Consistently achieved 100% sales target for about 8 months in Vedantu.

Honored with the Best Debutant Award within the first three months of joining in CEIPAL., Recognized six times as a Quality Champion for consistently delivering excellence., Awarded the Robin Hood Award four times for outstanding account management., Earned the Demolisher Award three times for achieving the highest sales performance.

• Understanding the ins and outs of the SaaS product, knowing how the product works, its features, integrations, and troubleshooting common technical queries. Experienced in building and maintaining trusted relationships with clients through superior customer service. Expertise in developing and executing strategies to minimize churn and maximize customer retention rates, including identifying at-risk accounts and implementing initiatives to mitigate churn risks.
• Continuously seeking opportunities to improve the client experience, streamline processes, and enhance the overall effectiveness of the customer success function through feedback analysis and process optimization. Well versed in handling escalated customer issues or complaints with urgency and professionalism, ensuring timely resolution and client satisfaction.