Shravan Kumar Navagana
New Delhi
Summary
Multi-talented Business Head with a solid record of success in service industry and exceptional understanding of optimal business practices and strategic planning. Bringing 15+ years' experience and a growth-oriented mentality. Desiring a challenging new role with the opportunity to make a lasting impact on the business, employees and market as a whole.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Head - Realme India
MMD India Service Pvt Ltd
New Delhi
04.2024 - Current
- Realme Authorized Service provider for across India, Having 30+ Service centres.
My Job responsibility as an Business Head Involves overall customer service relationship
management ensuring the customer is getting the best service delivery, driving operational
excellence, Customer satisfaction, turn around, SLA adherence, Escalations and NCH Management, Audits,
Revenue growth, Achieving revenue targets etc. - Analyzed the financial performance of business operations to identify areas of improvement.
- Developed and implemented strategies for increasing Network, profitability, and customer satisfaction.
- Successfully negotiated with vendors to receive best pricing and terms.
- Delegated work to staff, setting priorities and goals.
Operations Head - Oneplus South India
KDPR Communications
VIJAYAWADA
07.2022 - 04.2024
- OnePlus Authorized Service provider for across south India, Having 100+ Service centres.
My Job responsibility as an Operations Head Involves overall customer service relationship
management ensuring the customer is getting the best service delivery, driving operational
excellence, Customer satisfaction, turn around, SLA adherence, Escalations and NCH Management, Audits. - Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Creating reports on operational activities, performance metrics and customer feedback.
Service Manager - Apple INC
Aptronix India Pvt Ltd
Visakhapatnam
02.2016 - 06.2022
- Apple Authorized Service provider for India, Having 15+ Service centres.
My Job responsibility as a Service Manager Involves overall customer service relationship
management ensuring the customer is getting the best service delivery, driving operational
excellence, Customer satisfaction, turn around, SLA adherence, Escalations and NCH Management,
Revenue growth, Achieving revenue targets etc.
Additionally responsible for Technical Support & CRM Trainer for across India. - Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Team Lead
Samsung India Electronics Pvt Ltd
Visakhapatnam
01.2013 - 06.2018
- My Job responsibility as a Team Lead Involves overall technical Support, Quality Control, driving
operational excellence, customer satisfaction, turn around, SLA adherence, ASP Audits etc.
Additionally responsible to handle Branch Operations across 5 districts. (Srikakulam, Vizianagaram,
Visakhapatnam, East Godavari & West Godavari) - Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Provided support to junior staff during peak periods of workloads.
Education
B.Com - Commerce
Andhra University
Visakhapatnam01-2020
Polytechnic - Electronics Technology
Govt Polytechnic
Kakinada01-2011
Higher Secondary -
S.E.Railway Boys Higher Secondary School
Kharagpur05-2007
Skills
- Leadership
- Team Lead
- Adaptability
- Transferable
- Technical
- Active listening
- Communication
- Analytical
- Accounting
- Escalations Management
- Performance Oriented
- Service Delivery
- Quality Support
- Problem Solving
- Negotiation
- Training & Quality
- NCH Handling
- Auditing
- Onboarding
- Client Handling
- Project Management
- Customer Satisfaction
- Critical Thinking
- Advance MS Office
- Power BI
- Presentation
- Data Analysis
- Cross functional Collaboration
Accomplishments
- Awarded by KDPR Communications as “Best Operations Lead” – South India.
- Awarded by Aptronix India as “Best Service Manager” – India Operations.
- Awarded by Samsung India as “Best Quality support & control” for Branch.
Certification
- Top 10 Rules for Highly Effective Leadership - Linkedin
- Project Management Skills for Leaders - Linkedin
- Excel Supply Chain Analysis: Solving Inventory Problems - Linkedin
- 20 Habits of Executive Leadership - Linkedin
- Nano Tips for Communicating with Confidence - Linkedin
- Apple Product certification – ACIT / ACMT
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Date of Birth
21/10/1989
Timeline
Business Head - Realme India
MMD India Service Pvt Ltd
04.2024 - Current
Operations Head - Oneplus South India
KDPR Communications
07.2022 - 04.2024
Service Manager - Apple INC
Aptronix India Pvt Ltd
02.2016 - 06.2022
Team Lead
Samsung India Electronics Pvt Ltd
01.2013 - 06.2018
B.Com - Commerce
Andhra University
Polytechnic - Electronics Technology
Govt Polytechnic
Higher Secondary -
S.E.Railway Boys Higher Secondary School
- Top 10 Rules for Highly Effective Leadership - Linkedin
- Project Management Skills for Leaders - Linkedin
- Excel Supply Chain Analysis: Solving Inventory Problems - Linkedin
- 20 Habits of Executive Leadership - Linkedin
- Nano Tips for Communicating with Confidence - Linkedin
- Apple Product certification – ACIT / ACMT
Similar Profiles
Satheesh Kumar RSatheesh Kumar R
Manager - Logistics & Supply Chain at MMD Heavy Machinery (India) Pvt. Ltd.Manager - Logistics & Supply Chain at MMD Heavy Machinery (India) Pvt. Ltd.
Linda KalcevaLinda Kalceva
Warehouse Worker, Gluer of Excise Stamps and Stike at MMD ServiceWarehouse Worker, Gluer of Excise Stamps and Stike at MMD Service
Janet JosephJanet Joseph
Traner II (Lead Training) at Iqor India Service Pvt India LtdTraner II (Lead Training) at Iqor India Service Pvt India Ltd