SHRAWAN KUMAR
House No 747 GALI NO 9 HAIDER PUR SHALIMAR BAGH DELHI
Summary
Retail professional with sound experience in dealing with business challenges, consumer understanding, and behavior, managing the value chain from product design to retail, marketing skills to drive the business forward; Sourcing ability in the area of Retail Store– Ability to conceptualize business strategy and manage a team. Experience in TATA CROMA.
Overview
5
5
years of professional experience
Work History
Department Manager
TATA CROMA
North
01.2024 - 01.2025
- Monitor & ensuring Store operations as per Standard Operation Procedure & Guideline.
- Responsible for Process implementation and adherence.
- Managed daily operations to ensure efficient department workflow.
- Led team meetings to communicate goals and expectations.
- Trained staff on product knowledge and customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored team performance and provided constructive feedback regularly.
- Resolved customer inquiries and complaints promptly and effectively.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Hands-on experience in monitoring business in new and growth areas and motivating people to perform beyond their normal past.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Infiniti Retail Ltd
Customer Service Specialist
CROMA
NEW DELHI
01.2020 - 01.2024
- 4 year Experience in retail as Customer Service Specialist
HERO Motor Corp
- 1 year Experience in HERO Motor Corp.
Education
PGDM - Marketing Management
IMT GHAZIABAD
Uttar Pradesh 01.2022 - 01/2024
B.A Program -
DU (SOL)
01.2017 - 01/2019
12Th -
CBSE
01.2015 - 01/2016
10TH -
CBSE
Skills
- MS Office
- SAP
- Power BI
- TMS
- Excel
- Rainus
- Litmus
- Odely
Personal Information
- Date of Birth: 02/01/97
- Nationality: Indian
- Single
Languages
- Hindi
- English
- Punjabi
Languages
English, Hindi
First Language
Punjabi
Beginner
A1
Timeline
Department Manager
TATA CROMA
01.2024 - 01.2025
PGDM - Marketing Management
IMT GHAZIABAD
01.2022 - 01/2024
Customer Service Specialist
CROMA
01.2020 - 01.2024
B.A Program -
DU (SOL)
01.2017 - 01/2019
12Th -
CBSE
01.2015 - 01/2016
HERO Motor Corp
10TH -
CBSE