Shreya Rai
Bengaluru
Summary
Tech-savvy Lead Software Engineer knowledgeable in modern practices and software development processes. Polished in conducting thorough performance tests and preparing technical documentation. Creative problem-solver with aptitude for learning and maximizing available resources. Worked for 4+ years now as an Administrator. Have supported over 100 of US and UK clients to troubleshoot with their network devices and circuits. Have a hands-on on troubleshooting with the devices and handling the escalated issues. Also, a good hands-on knowledge of managing the Devices with Intune that includes MDM, Windows and MacOS. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
LEAD SOFTWARE ENGINEER
PERSISTENT SYSTEMS
Bangalore
10.2022 - Current
- Creating software/network profile(payloads/packages) for ruggedize devices
- Working on Intune to manage the devices for the client.
- Using Nagios to configure the IP address for the client device.
- Handling both corporate-owned and personally-owned type devices.
- Also, onboarding and offboarding the network devices on Nagios.
- Presenting ideas on improvement of ongoing/new processes.
- Good knowledge of the OSPF routing protocol.
- Created detailed documentation of all configurations and settings related to networking infrastructure.
- Investigated problems reported by users concerning slow response times or connection drops when accessing certain websites or applications.
- Provided training sessions on basic networking concepts for end users who require assistance understanding how their devices interact with the corporate network.
- Installed, configured, and tested network hardware and software to ensure functionality.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Have the knowledge of how OSPF, BGP, and RIP protocols work.
- Provided technical support to end users when needed.
- Worked in large, collaborative teams to achieve organizational goals.
- Created the UNIX, SAP accounts for the user
- Password Reset for the onboarded employees on the Azure Active Directory.
- Managed the license creation and access for the users in the organization.
- Good knowledge of Azure.
- Working on Azure Active Directory to maintain access and data.
- Worked on M365.
- Worked as a network engineer and helping users with issues like network traffic, IP configuration.
- Creating the account for the new joiner, onboarding, and offboarding the employee.
- Have hands-on experience with working on the ServiceNow ticketing tool.
- Monitored bug reports from users and deployed fixes accordingly.
- Managed team members to ensure timely completion of projects.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Monitored system performance to promote network speed, availability and reliability.
NETWORK ASSOCIATE (L1)
TECH MAHINDRA
Pune
12.2019 - 07.2022
- Working with networking devices for over 100+ clients based in US
- Used CISCO Meraki for VPN, Nagios for configuration, monitoring, turning off polar for the network
- Worked on over 100+ issues and have delivered them correctly
- Worked on routing and switching, DHCP, Static, Gateway, Firewall
- Also worked on troubleshooting the devices remotely and managing the misconfigurations of the devices
- Also worked on troubleshooting the outlook
- Also manages the database for the process
- Delete or add the circuits to database
- Boarding the clients to the process
- Worked on the Service Now tool
- Created the account in Active directory for the new employees
- Created the UNIX, SAP accounts for the user
- Performed routine audits of systems and software in order to identify vulnerabilities or deviations from standards.
- Monitored network performance to ensure system availability to all users and performed necessary maintenance to support network availability.
- Password Reset for the onboarded employees on the Azure Active Directory.
- Managed the license creation and access for the users in the organization.
- Good knowledge of Azure.
- Managing the SR for the client
- I have an experience in handling the team efficiently.
- Assisted with developing policies for use of resources such as email usage or internet access.
- Researched emerging technologies in order to recommend upgrades that would improve performance or reliability.
BUSINESS DEVELOPMENT EXECUTIIVE
EXTRAMARKS PVT LTD
03.2019 - 08.2019
- Worked with 20 people in team and managed the team to enhance the sales for the company both virtually and physically
- Worked with the IT team to get the more features and enhancement in the application for the growth.
Education
B.E CSMSS, CSCOE - COMPUTER SCIENCE AND ENGINEERING
08.2019
Skills
- Networking
- Troubleshooting
- Multi-tasking
- Team management
- Intune
- NAGIOS
- OSPF routing protocol
- Azure Active Directory
- M365
- Network Traffic
- IP configuration
- Service Now ticketing tool
- CISCO
- DHCP
- Static
- Gateway
- Firewall
- Outlook troubleshooting
- Active directory
- UNIX
- SAP
- Business development
- Sales enhancement
- Switching
- Routing
- Teams troubleshooting
- Modem
- INTUNE
- Service Now
- Logic Monitor
- PowerShell
- MS Excel
Certification
- CCNA training Certification
- Logic Monitor Certified Associate
- ITIL V4 foundation
- NSE 1
- NSE 2
Personal Information
Title: Administrator
Hobbies and Interests
- Dancing
- Anchoring
- Art
- Acting
- Modelling
- Blog writing
- Article Writing
Volunteer Experience
- IIT Bombay: Anchored in the competition organized by IIT Bombay for all the engineering students in Aurangabad to check their technical skills.
- Organized the Robotic Competition that was conducted by the robotic department of Maharashtra.
- Organized many mental health and motivate seminars for college.
- Was elected as the President to represent the college for Sakal Media.
- Worked for the growth of college with Media partner 93.5 Red FM.
- Participated and organized the speech competition that was held by Mumbai university in Mumbai.
Timeline
LEAD SOFTWARE ENGINEER
PERSISTENT SYSTEMS
10.2022 - Current
NETWORK ASSOCIATE (L1)
TECH MAHINDRA
12.2019 - 07.2022
BUSINESS DEVELOPMENT EXECUTIIVE
EXTRAMARKS PVT LTD
03.2019 - 08.2019
B.E CSMSS, CSCOE - COMPUTER SCIENCE AND ENGINEERING
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