Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Shreya Shirsat

Thane

Summary

Hands-on and curious professional with over a year of experience in customer support and backend operations at an e-commerce startup. I’ve developed a strong interest in how systems work behind the scenes. Now, I’m looking to grow in an inventory or merchandising role, where I can put my operational experience to better use and continue learning every day.

Overview

1
1
year of professional experience

Work History

Customer Happiness Officer

Headphone Zone
Mumbai
05.2024 - Current
  • Handled customer queries via email and calls, mainly around orders, returns, and warranty requests on the company website.
  • Used tools like Shopify, Freshdesk, Unicommerce, Zoho Warranty App, Returns App, and Notion to manage day-to-day tasks.
  • Maintained Google Sheets of customer cases, handled gift card issuance, order creation and refunds through Cashfree and Razorpay.
  • Managed escalations with courier partners and arranged product pickups using Clickpost and Delhivery.
  • Worked closely with the warehouse and ops team- gaining a strong understanding of backend inventory processes.
  • Guided junior team members and supported the team lead especially on tools and standard workflows.
  • Played a key role in the Headphone Connect events in Mumbai, Pune, Delhi, Bangalore, and Hyderabad, demonstrating products, managing setups, and providing a high-touch experience to visitors.

Education

Bachelor of Business Administration - International Business

D.Y. Patil University (School of Management)
Navi Mumbai
04-2024

HSC -

K.J. Somaiya College of Arts & Commerce
Mumbai
01-2021

SSC -

Vasant Vihar High School & Jr. College
Thane
01-2019

Skills

  • Effective communication
  • Team collaboration
  • Event coordination
  • Payment processing
  • Microsoft Excel
  • Documentation and reporting
  • Problem solving
  • Adaptability

Affiliations

  • Secretary, Rotaract Club, DYPUSM

Contributed to the club ranking in the top 5 out of 55 clubs in the district

Nominated as Best Team Secretariat

Languages

Marathi
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2

Timeline

Customer Happiness Officer

Headphone Zone
05.2024 - Current

Bachelor of Business Administration - International Business

D.Y. Patil University (School of Management)

HSC -

K.J. Somaiya College of Arts & Commerce

SSC -

Vasant Vihar High School & Jr. College

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Shreya Shirsat