Shreya Shirsat
Thane
Summary
Hands-on and curious professional with over a year of experience in customer support and backend operations at an e-commerce startup. I’ve developed a strong interest in how systems work behind the scenes. Now, I’m looking to grow in an inventory or merchandising role, where I can put my operational experience to better use and continue learning every day.
Overview
2
2
years of professional experience
Work History
Category Operations Executive
Mosaic Wellness
Thane, Maharashtra
10.2025 - Current
- Manage end-to-end operations for multiple product categories across Be Bodywise, Man Matters, and Little Joy, driving customer experience and sales performance.
- Optimize product listings, descriptions, and visual content on platforms like Zeus, Magento, and Shopify to improve engagement and conversions.
- Maintain Excel trackers for category performance, ensuring data is organized and up to date
- Create and document SOPs to streamline processes and support team efficiency
- Standardize workflows to ensure consistency and ease of execution across team
Customer Operations Executive
Headphone Zone
Mumbai
05.2024 - 10.2025
- Studied patterns of customer queries, mainly around orders, returns, and warranty requests and helped in formulating SOPs and inculcated processes for optimisation.
- Used tools like Shopify, Freshdesk, Unicommerce, Zoho Warranty App, Returns App, and Notion to manage day-to-day tasks.
- Maintained Google Sheets of customer cases, handled gift card issuance, order creation and refunds through Cashfree and Razorpay.
- Managed escalations with courier partners and arranged product pickups using Clickpost and Delhivery.
- Worked closely with the warehouse and ops team- gaining a strong understanding of backend inventory processes.
- Guided junior team members and supported the team lead especially on tools and standard workflows.
- Played a key role in the Headphone Connect events in Mumbai, Pune, Delhi, Bangalore, and Hyderabad, demonstrating products, managing setups, and providing a high-touch experience to visitors.
Education
Bachelor of Business Administration - International Business
D.Y. Patil University (School of Management)
Navi Mumbai04-2024
HSC -
K.J. Somaiya College of Arts & Commerce
Mumbai 01-2021
SSC -
Vasant Vihar High School & Jr. College
Thane01-2019
Skills
- Effective communication
- Team collaboration
- Event coordination
- Payment processing
- Microsoft Excel
- Documentation and reporting
- Problem solving
- Adaptability
Affiliations
- Secretary, Rotaract Club, DYPUSM
Contributed to the club ranking in the top 5 out of 55 clubs in the district
Nominated as Best Team Secretariat
Languages
Marathi
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Timeline
Category Operations Executive
Mosaic Wellness
10.2025 - Current
Customer Operations Executive
Headphone Zone
05.2024 - 10.2025
Bachelor of Business Administration - International Business
D.Y. Patil University (School of Management)
HSC -
K.J. Somaiya College of Arts & Commerce
SSC -
Vasant Vihar High School & Jr. College