Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Shreya Chakraborty

Kolkata

Summary

Results-driven professional with a proven track record at Amazon Development Centre, excelling in compliance auditing and operational efficiency. Leveraged attention to detail to conduct 1,000+ content audits weekly, achieving 100% PMF. Skilled in stakeholder management, enhancing processes that improved operational performance by 10%.

Overview

2
2
years of professional experience

Work History

Ads Operations Associate

Amazon Development Centre
BLR
07.2024 - Current
  • Conducted 1,000+ content audits weekly, ensuring compliance with Amazon's standards and achieving 100% PMF with 99% accuracy.
  • Flagged and resolved 1000+ policy violations monthly, minimizing compliance risks.
  • Delivered recurring quality insights that improved operational efficiency by 10%.

Operations Executive

Astrotalk
Noida
03.2024 - 06.2024
  • Managed onboarding for 50+ service providers per month, ensuring 100% compliance with operational standards.
  • Resolved 100+ escalated queries weekly, improving customer satisfaction ratings.
  • Reduced onboarding turnaround time by 20% through workflow optimization.

D2AS Associate

Amazon Development Centre
HYD
09.2023 - 02.2024
  • Delivered technical support for Amazon digital devices and Alexa, resolving 50+ inquiries daily via phone, email, and chat with 100% wrap rate and 95% CSAT.
  • Troubleshot device connectivity, account, and feature issues while processing 100+ returns and billing adjustments weekly and conducting 200+ investigations monthly to detect concession abuse.

Education

Masters in Business Administration - Operations and Production Management

Amity University
Noida
02.2026

Bachelor's Degree - Economics Honors

Calcutta University
Kolkata
08.2023

Skills

  • MS Excel
  • Google Workspace
  • MS Outlook
  • MS Powerpoint
  • Attention to detail
  • Team Management
  • Operations management
  • Compliance auditing
  • Stakeholder management
  • Operational efficiency

Timeline

Ads Operations Associate

Amazon Development Centre
07.2024 - Current

Operations Executive

Astrotalk
03.2024 - 06.2024

D2AS Associate

Amazon Development Centre
09.2023 - 02.2024

Masters in Business Administration - Operations and Production Management

Amity University

Bachelor's Degree - Economics Honors

Calcutta University
Shreya Chakraborty