Shreyansh Yadav
New Delhi
Summary
Dynamic and results-driven professional with a proven track record at Verisure UK, achieving a 94% first-call resolution rate. Skilled in relationship management and leveraging Microsoft Excel for data-driven insights. Excelled in roles requiring creativity, strategic sales approaches, and effective brand advocacy. Demonstrated ability to enhance customer satisfaction and brand visibility through innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Verisure UK
Newcastle
11.2022 - 01.2025
- Achieved a 94% first-call resolution rate, demonstrating strong problem-solving skills and efficiency in addressing customer needs—key for optimizing marketing processes and customer satisfaction.
- Delivered exceptional customer service, resolving inquiries and complaints to ensure high satisfaction, and positive brand perception.
- Communicated product features and benefits effectively, showcasing strong verbal and written communication skills for marketing messaging.
- Utilized CRM tools to track customer interactions and analyze feedback, highlighting data management and analytical abilities for marketing insights.
- Identified customer pain points and provided tailored solutions, reflecting a customer-centric approach for targeted marketing campaigns.
- Managed multichannel customer interactions via WhatsApp, email, and phone, ensuring consistent and effective communication across platforms—skills transferable to omnichannel marketing strategies.
- Assisted management in analyzing negative customer feedback using Medallia, identifying root causes, and providing actionable insights to improve customer experience—aligning with marketing’s focus on customer satisfaction and data-driven decision-making.
Public Relations Intern
SK Children Foundation
New Delhi
06.2020 - 08.2020
- Initiated and nurtured strategic collaborations with clients, companies, and social media influencers to drive brand visibility and partnership opportunities.
- Maintained and updated a comprehensive database to track client interactions, partnership progress, and campaign performance, ensuring data accuracy for informed decision-making.
- Communicated effectively with stakeholders, including companies and influencers, to negotiate and execute collaborative marketing strategies that aligned with business goals.
Marketing Intern
Croblaze Agritech Private Limited
Noida
05.2020 - 07.2020
- Conducted market research and competitor analysis to identify growth opportunities, supporting data-driven marketing strategies for the startup.
- Achieved a 7.8% conversion rate by successfully closing deals with 7 out of 90+ clients, showcasing strong sales acumen and persuasive communication skills.
- Assisted in executing marketing plans, including promotional campaigns and customer acquisition initiatives, contributing to the startup’s growth, and supported senior team members in daily marketing operations, gaining hands-on experience in campaign management.
Sales Intern
Finoptiz Infotech Private Limited
Vadodara
04.2019 - 05.2019
- Approached 30+ potential clients, building relationships and identifying opportunities to align product offerings with client needs.
- Conducted market research to understand client requirements and tailored product strategies accordingly, ensuring a customer-centric approach.
Sales Intern
MBAtrek Private Limited
New Delhi
04.2019 - 05.2019
- Spearheaded a target-oriented B2C marketing campaign, achieving a 20% conversion rate by successfully engaging more than 20 clients, and driving results.
- Developed and executed a comprehensive social media campaign for MBAtrek, enhancing brand visibility and engagement across platforms.
Advertising and Content Writing Intern
Webnnel
Gurgaon
12.2018 - 01.2019
- Authored and curated creative content, including short stories, e-books, and novels, for Webnnel’s platform, showcasing strong storytelling and content creation skills.
- Secured sponsorships for online events by approaching 30+ B2B clients, demonstrating strategic outreach and relationship-building abilities.
- Designed and produced engaging six-second ads tailored to Webnnel’s specific customer segments, highlighting creativity, and audience targeting expertise.
- Developed and managed digital content for Webnnel’s social media handles, driving engagement and brand visibility through innovative campaigns.
Education
Bachelors of Business Administration - Marketing and Business Analytics
Symbiosis International University
Jul 2021
Master of Science - International Marketing
Newcastle University
Newcastle09-2022
Skills
- Microsoft Excel
- Tableau
- Python (Beginner)
- SEO
- SPSS
- Sales
- Brand advocacy
- Relationship Management
Certification
- Programming with Python for Beginners
- Digital Marketing
- Finance for non-Finance professionals
- Six Sigma (Green belt)
- Basics of Business Analytics
- Sales Training
- Google Digital Marketing certificate
- Advanced Excel
Affiliations
GREGGS MARKETING CHALLENGE
Collaborated with a team to design a marketing campaign for Greggs in March of 2022, targeting young adults (18-25) to keep the brand contemporary. Conducted in-depth market research to analyze Greggs' positioning, consumer behavior, and 'food on the go' trends, and developed a creative, data-driven strategy aligned with audience preferences. Delivered a professional pitch-style presentation to a panel of experts, effectively communicating the campaign's vision and strategy.
Timeline
Customer Support Executive
Verisure UK
11.2022 - 01.2025
Public Relations Intern
SK Children Foundation
06.2020 - 08.2020
Marketing Intern
Croblaze Agritech Private Limited
05.2020 - 07.2020
Sales Intern
Finoptiz Infotech Private Limited
04.2019 - 05.2019
Sales Intern
MBAtrek Private Limited
04.2019 - 05.2019
Advertising and Content Writing Intern
Webnnel
12.2018 - 01.2019
Bachelors of Business Administration - Marketing and Business Analytics
Symbiosis International University
Master of Science - International Marketing
Newcastle University