Shreyas Gowda
Senior Associate
Bengaluru
Summary
Experienced Sales and Customer success professional seeking an opportunity in a challenging and fast-paced environment. Highly accountable, adaptable, and dedicated, with a strong commitment to continuous learning. Possess a solid understanding of B2B, B2C and B2B2C sales and enjoy contributing to control improvements. Skilled in lead generation, creating presentations, conducting analysis, and managing transformational projects. Firm believer in aligning business practices with regulatory requirements for enhanced control and business outcomes.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Marquee Equity
Bengaluru
02.2023 - 07.2023
- Proficient in catering to diverse geographies, including USA, Australia, Canada, and UAE.
- Boosted sales by 35% by delivering spectacular customer service to existing clients
- Promoted conversion of casual leads into customers through product knowledge and product solutions to meet customer needs.
- Proven track record of supporting multiple CEOs and entrepreneurs in successful fundraising efforts and facilitating mergers and acquisitions.
- Adept at collaborating with executives during onboarding processes and driving sales to achieve organizational goals.
- Developed new sales opportunities through development and rollout of promotional plans
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Defined work plans in alignment with stakeholder requirements
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Identified customer needs and wants to enhance customer experiences and boost sales
- Managed customer relations through communication and helpful interactions
- Created solutions for customers to satisfy specific needs, quality and budget
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Senior Inside Sales Specialist
Simplilearn
Bengaluru
05.2021 - 02.2023
- Successfully represented ITIL and TOGAF across Americas, Australia, and EMEA regions.
- Awarded Star performer and extra mile award for 3 consecutive quarters.
- Managed over 120 customer calls per day.
- Increased sales by 30%
- Collaborated closely with Senior Managers to streamline sales processes and explore cross-selling opportunities.
- Led Sales to Support Lifecycle, providing strategic consultation to clients at every stage.
- Cultivated lasting business relationships with senior-level corporate executives and major clientele, ensuring top-notch customer satisfaction through exceptional delivery and quality standards.
- Played pivotal roles in training and mentoring new associates, fostering a culture of continuous improvement while staying updated with industry advancements.
Junior Analyst
Razorpay
Bengaluru
10.2020 - 03.2021
- Handled 100 customer queries per day and addressed grievances.
- Drove revenue through consistent customer satisfaction.
- Experienced in effectively managing tickets, emails, and chat activations
- Oversaw onboarding processes, business operations, and merchant risk within dedicated team.
- Consolidated financial models for company efficiency creating 17% annual growth in revenue
- Proven track record of efficiently handling numerous customer, merchant, and enterprise queries, resolving issues with utmost customer satisfaction.
- Ensured seamless execution of pilot projects.
Center Manager
Cult.fit
Bengaluru
08.2019 - 10.2020
- Accelerated sales at center and online, effectively driving revenue growth.
- Handled 3 different Cult centres by being open to different shift timings.
- Improved customer satisfaction and positive reviews by maintaining consistent facility checks.
- Spearheaded implementation of new projects and streamlined processes across the cluster.
- Assumed responsibility for maintaining efficient facility operations at all times.
- Skillfully managed the roster for center managers within the cluster, expertly meeting their requirements on CRM.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Managed work and performance of more than 25 employees
- Devised and deployed successful marketing strategies, dramatically boosting store ranking
Education
MBA - Finance And Marketing
Jain University
Bengaluru 01.2020 - 01.2022
Bachelor of Commerce - Finance
Bangalore University
Bengaluru 06.2016 - 06.2019
Digital Marketing - Digital Marketing
Digital Academy 360
Bengaluru 01.2022 - 04.2022
Skills
Microsoft office
Timeline
Senior Associate
Marquee Equity
02.2023 - 07.2023
Digital Marketing - Digital Marketing
Digital Academy 360
01.2022 - 04.2022
Senior Inside Sales Specialist
Simplilearn
05.2021 - 02.2023
Junior Analyst
Razorpay
10.2020 - 03.2021
MBA - Finance And Marketing
Jain University
01.2020 - 01.2022
Center Manager
Cult.fit
08.2019 - 10.2020
Bachelor of Commerce - Finance
Bangalore University
06.2016 - 06.2019
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