Dynamic Business Analyst Manager with 5 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Results-driven Team Lead accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Client Relationship.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
TL Buisness Analyst
Zomato Private Limited
Lucknow
01.2022 - Current
Maintained energy and enthusiasm in fast-paced environment.
Identified issues, analyzed information and provided solutions to problems.
I managed my own accounts with a four-person team reporting to me.
A turnover of nine lakhs from the team and a personal contribution of four lakhs from my accounts.
Tracking the city P&L and all accounts assigned to my team.
Buisness Analyst Restaurant Growth
Zomato Private Limited
lucknow
04.2021 - 12.2022
Drive Insights from the existing Accounts Understand through data, the performance of The accounts
Set parameters design specific to accounts Improve the performance of assigned accounts By providing solutions through data mining
Offered friendly and efficient service to customers, handled challenging situations with ease.
Contribution to 6 lakhs marketing revenue from allocated accounts.
Account Manager
Zomato Pvt. Ltd.
Lucknow
11.2018 - 04.2021
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Developed pipeline to monitor sales progress and boost company revenue.
Developed innovative and creative sales pitches to expand prospect understanding of company.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Incremental revenue generation of 3 Lacks month on month
basis through AdSales.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Key learning's – Negotiation Skills; Handle Escalations; Delivering in a Time bound Environment.
Customer Relationship Executive- Corporate Sales
Thomas Cook India Limited
Bangalore
11.2016 - 04.2018
Work Order Management
Corporate Sales
Business operations
Implant Team Lead.
Single Point contact for Invoice submission and escalation. Worked with the clients to establish the work order system and Streamline payment initiations.
Engaged in sales negotiations and conversions of prospective client companies.
Completion of product sales in a B2B environment.
Handled implants and procedures in accordance with RBI guidelines.
Education
Bachelor of Science - Hotel Administration, Relationship Building
Institute of Hotel Management
Kolkata
07.2013 - 08.2016
Skills
Team Handling
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Hobbies
Cooking, travel, music.
Timeline
TL Buisness Analyst
Zomato Private Limited
01.2022 - Current
Buisness Analyst Restaurant Growth
Zomato Private Limited
04.2021 - 12.2022
Account Manager
Zomato Pvt. Ltd.
11.2018 - 04.2021
Customer Relationship Executive- Corporate Sales
Thomas Cook India Limited
11.2016 - 04.2018
Bachelor of Science - Hotel Administration, Relationship Building
Institute of Hotel Management
07.2013 - 08.2016
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