Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Indian Classical Music
Languages
Timeline
Generic

Shrievats Kumbakonam Raman

Chennai

Summary

Seasoned Business Analyst offering 6+ years of Epic/ Healthcare IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business & Integration Arch Team Lead

Accenture
12.2021 - Current
  • Leading an Optimization and Support Team from Offshore to troubleshoot and resolve various end-user issues or concerns to improve system functionality. As part of the incident response team, provided Go-live and user issue support for EPIC through the Help Desk ticketing system by identifying problem areas that require additional analysis and repair with adherence to SLAs.
  • Working together with multiple Teams and stakeholders on Go-live and complex implementations. Applying agile methodologies in implementing new hospital location go-lives by coordinating with multiple modules within EPIC as well as other upstream and downstream systems.
  • Perform regular trend analysis of tickets, compile status reports to be presented to the Client leadership and work on metrics required for contract renewals.
  • Ideation and execution of continuous improvements to enhance system functionality and working with the Automation Team in automating new ideas to save effort and cost.
  • Have expertise in the following Epic modules:
    1. Cadence/ Patient Access (Outpatient Appointment scheduling/ check-in Workflows, Wait Lists Setup, Decision Tree Workflows, Department and facility record builds, Visit Type builds, One-click, Pools, Subgroup),
    2. Prelude (Patient Registration, hospital registration, insurance workflows, Patient Workqueue builds, Navigator builds, Confirmation records setup)
    3. Referrals (Procedure/ Physician Referral workflows, Referral/ Scheduling Order builds, Referral Workqueue builds, Referral entry setup)
    4. Reporting Workbench (Configuring real time reports for IT and End Users).

Senior Business Integration and Arch Analyst

Accenture
12.2019 - 12.2021
  • Worked on gaining expertise in multiple Epic modules and exhibiting optimum productivity in executing assigned tasks by ensuring quality in deliverables with nil errors to the client aligning to the SLA.
  • Identified, tested and implemented changes to customer specific software and configurations to support overall application availability.
  • Created multiple documentations for analysts as Quick Reference Guides for builds and for end-users as Tip Sheets for workflows.
  • Collaborated with upper management to drive strategy and implement new processes.

Application Development Analyst

Accenture
06.2018 - 12.2019
  • Working towards gaining Epic EMR application and Healthcare IT domain specific knowledge by taking up new complex tasks.
  • Setting up configuration changes using Epic EMR in production and non-production environments to process client requests.
  • Working on break-fix incidents and new requirement requests to research and identify solutions to user problems.

Application Development Associate

Accenture
11.2016 - 06.2018
  • Completed Foundation and Industry training covering basics of SQL and SAP BI.
  • Participated in various internal and external trainings to understand the various concepts of the EMR application Healthcare IT functionalities.
  • Traveled to Epic, WI for classroom training on multiple Epic EMR modules and completed various projects and examinations to be Epic certified professional.

Education

Bachelor of Engineering - Computer Science

Anna University
Chennai, India
04.2016

Skills

  • Workflow Processes
  • Functional and Business Requirements
  • Problem Resolution
  • Capacity and Scalability Planning
  • Test and Optimize Systems
  • Technical Support
  • Knowledge Base
  • Root Cause Analysis
  • Improvement Recommendations
  • EPIC EMR
  • Continuous Improvement
  • Patient Data Management Systems

Accomplishments

  • Zenith - Rockstar Rookie Award - Oct 2017 & Jan 2018
  • Zenith - Young Champion Award - Mar 2019 & Aug 2019
  • Pinnacle Maestro Award - Aug 2020
  • ACE - Accenture Celebrates Excellence Award - Apr 2021 & Jan 2022
  • Client Value Creation Award: The Pace Maker – Apr 2022
  • Client Value Creation Award: The Eccentric Performer – May 2022
  • Client Value Creation Award: The Excellent Innovator – Jul 2022 & Jun 2023

Certification

SAP BI - Fundamentals from Delivery Centers for Technology - Accenture in the year 2016.

Epic – Grand Central Administration - from Epic Systems, Wisconsin in the year 2017.

Epic – OpTime Administration - from Epic Systems, Wisconsin in the year 2017.

Epic – Prelude Administration - from Epic Systems, Wisconsin in the year 2017.

Epic – Benefits Engine - from Epic Systems, Wisconsin in the year 2021.

AZ – 900: Azure Fundamentals - from Microsoft in the year 2021.

Indian Classical Music

I am a vocalist and an instrumentalist who is passionate about the South Indian classical music.

Languages

English
Advanced (C1)
Tamil
Upper intermediate (B2)

Timeline

Business & Integration Arch Team Lead

Accenture
12.2021 - Current

Senior Business Integration and Arch Analyst

Accenture
12.2019 - 12.2021

Application Development Analyst

Accenture
06.2018 - 12.2019

Application Development Associate

Accenture
11.2016 - 06.2018

Bachelor of Engineering - Computer Science

Anna University

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Shrievats Kumbakonam Raman