Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Shruthi H

Shruthi H

Chennai

Summary

Dynamic Technical Specialist at Kyndryl Solutions Pvt Ltd, adept in incident management and workflow optimization. Proven track record in resolving complex technical issues while fostering strong client relationships. Demonstrated leadership in training junior staff and streamlining processes, enhancing efficiency and service delivery. Expert in BMC Control-M with exceptional problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Specialist

Kyndryl solutions pvt ltd
Chennai
11.2020 - Current
  • Managed daily ticket queue effectively through efficient triage, diagnosis and resolution.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
  • Used support tickets to track and speed up incidents.
  • Coordinated with customer application teams to prominently resolve the critical issue.
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
  • Addressing the issue in a timely manner.
  • Onboard and trained all incoming junior tech support specialists.
  • Monitoring of control - m related batch jobs and reaching out to customer application teams on time to avoid critical issues.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of work.
  • Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.

Education

Bachelor of Engineering - Computer science and engineering

Veltech multi tech Dr.RR Dr.SR Engineering College
Chennai, India
05.2020

Skills

  • Knowledge about BMC control-m
  • Time management
  • Leadership
  • Problem solving
  • Effective communication
  • User training expertise
  • Incident management
  • Workflow optimization
  • Team coordination

Certification

  • Azure 900 Fundamentals Certified
  • Amazon Web Services certified
  • Azure 104 Administrator Associate certified

Accomplishments

  • Received multiple customer appreciations by resolving the issue in a short span of time.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of work.

Timeline

Technical Specialist

Kyndryl solutions pvt ltd
11.2020 - Current

Bachelor of Engineering - Computer science and engineering

Veltech multi tech Dr.RR Dr.SR Engineering College
Shruthi H