Shruthi Solomon
Sr.Order Management Specialist
Bengaluru
Summary
As an order management specialist, I'm well versed in direct & indirect customer handling as well as solving complex problems with 4+ years of experience in OM. Eager to contribute to team success through hard work and excellent organizational skills and altogether with a clear understanding of order management process.
Overview
6
6
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Sr. Order Management Specialist
LSEG
04.2022 - Current
- Proficiencies in application handling like SIEBEL, SAP, Product studio, Salesforce & etc..
- Well versed in Quote to Cash process.
- Gained extensive knowledge in data & analytics and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Working with the different type of stakeholders to collaboratively forecast and plan customer expectancies.
- Coordinating with the Finance and Accounting teams on all billing and returns issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Order Processing Analyst - Business Operations
NTT Security India PVT lTD
09.2019 - 04.2022
- Processing invoices in the system based on the input from customers
- Excellent knowledge of SAP and Microsoft Office suite
- Controlling circulation of documents, verifying their correctness and monitoring invoice delivery
- Proactive regular interaction with respective stakeholders to understand challenges and collectively resolve issues
- Ensure timely closure, resolution time target within 2 weeks or earlier
- Improved operations through consistent hard work and dedication
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in team-building activities to enhance working relationships
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Oversaw daily operations to ensure high levels of productivity
- Even at pandemic, made sure to keep up accurate bookings are done
- Proved successful working within tight deadlines and month-end closure by extending shift timing
- Identified issues, analyzed information, and provided solutions to problems
- Ability to work in a team.
Customer Acquisition- Internship
Pharm-Easy
12.2017 - 03.2018
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Developed and executed sales presentations as well as both internal and external product training workshops for more than 500 students
- Identified opportunities and cultivated new business through 30 new cold calls per week
- Responsible for the distribution and display of Pharm-easy range of products and services in the area assigned
- Ensuring the sales target and market segmentation
- Defined a set of sales targets for business
- Good communication and customer service skills
- Excellent written and verbal skills.
Education
MBA - Financial Services Marketing Operations
Presidency College - Bangalore
09.2017 - 08.2019
Skills
MS-Office, SAP, SIEBEL
Master Data Governing
Team buildingSalesforce
Data Management
Interpersonal Communication
Multitasking
Customer Relations
Excellent Communication
Supervision and Leadership
Task Prioritization
Self-Directed
Certification
06/01/17, Tally-ERP Training, offline certificate
Accomplishments
- TRAVELLED UK(UNITED KINGDOM) FOR KNOWLEDGE TRANSFER SESSION IN 2019.
- RECEIVED EXCELLENT TEACHING AWARD FROM ST. MOTHER TERESA VIRTUAL UNIVERSITY FOR PEACE AND EDUCATION
- ORGANISED & MANAGED INTERCOLLEGIATE FEST IN PRESIDENCY COLLEGE
- I HOLD 100+ CERTIFICATES IN THE FIELD OF SPORTS
- 2 YEARS TRAINED IN NCC- NATIONAL CADET CORPS
- 2 YEARS TRAINED IN THE BHARATH SCOUTS AND GUIDES
- NATIONAL COMPETITION ON GOSPEL ENACTION (MADADS) WON 1ST PLACE
Additional Information
- EMEA fun committee member in the current org
- SPOC for driving E-learnings and GLINT survey
Timeline
Sr. Order Management Specialist
LSEG
04.2022 - Current
Order Processing Analyst - Business Operations
NTT Security India PVT lTD
09.2019 - 04.2022
Customer Acquisition- Internship
Pharm-Easy
12.2017 - 03.2018
MBA - Financial Services Marketing Operations
Presidency College - Bangalore
09.2017 - 08.2019