Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic
Shruti Jain

Shruti Jain

Delhi

Summary

Certified Scrum Master with over 10 years in IT, including 5.5 years of successful Agile project delivery. Proven ability to lead cross-functional teams and facilitate Scrum ceremonies, driving continuous improvement and high performance. Expertise in managing product backlogs and removing impediments to ensure value-driven delivery in software and hybrid environments. Proficient in Scrum, Kanban, and SAFe frameworks, with strong skills in stakeholder collaboration and Agile coaching.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PMO Executive

TATA Technologies
Pune
03.2022 - Current
  • Led facilitation of Agile ceremonies including Daily Stand-ups, Sprint Reviews, and Retrospectives.
    Drove adherence to Agile principles by promoting Scrum/SAFe/Kanban best practices across teams.
    Coached teams and Product Owners on Agile roles for enhanced collaboration and efficiency.
    Removed impediments by identifying and addressing obstacles impacting team performance.
    Managed reporting of Agile metrics such as sprint burndown to inform stakeholder decisions.
    Partnered with Product Owners to prioritize backlog items, ensuring clarity for sprints.
    Oversaw inter-team collaboration through Scrum of Scrums while managing dependencies effectively.
    Tracked progress against deliverables to maintain alignment with strategic business goals.

Website Operation Executive

Auscomp Computers
Delhi
12.2018 - 02.2022
  • Facilitated Agile ceremonies to enhance cross-functional coordination across procurement, marketing, and operations teams.
  • Collaborated with stakeholders and vendors as a Product Owner proxy to manage order backlogs and prioritize tasks.
  • Maintained a groomed product backlog, ensuring user stories were clearly defined and ready for development.
  • Supported continuous delivery by aligning product descriptions, pricing, and promotions with marketing and design teams.
  • Tracked sprint progress using task boards, maintaining visibility into dependencies related to shipments and inventory levels.
  • Utilized Microsoft Dynamics Navision to track procurement workflows and vendor communications efficiently.
  • Led retrospectives to identify improvements in vendor management, inventory control, and content accuracy.
  • Coordinated creative development and go-to-market activities to ensure compliance with quality standards.

Team Manager (Product Verification)

Naswiz Pvt. Ltd.
Delhi
10.2017 - 12.2018
  • Coordinated and led a team of 10, enhancing efficiency through training and performance monitoring.
  • Evaluated team performance to recommend process improvements and conducted QA/QC for customer satisfaction.
  • Managed client interactions, resolving payment, documentation, and product feature queries.
  • Addressed escalations to improve CSAT scores by establishing quality standards.
  • Conducted one-on-one meetings to identify training needs and support team member development.

Senior Analyst {IT Infrastructure (ITIL)}

HCL Technologies
Noida
03.2016 - 12.2016
  • Facilitated knowledge transfer sessions with TCS team to ensure seamless transitions and alignment.
  • Served as escalation point for advanced network/system issues, achieving 100% resolution rate.
  • Managed Active Directory (AD) and processed access requests efficiently.
  • Utilized ServiceNow for issue escalation and record maintenance, performing comprehensive diagnostics of infrastructure equipment.
  • Achieved high Customer Satisfaction (CSAT) and First Call Resolution (FCR) ratings consistently.

Technical Support Advisor Level 2

Wipro Ltd.
Noida
10.2014 - 02.2016
  • Advanced from Technical Support Associate to Technical Support Advisor Level 2.
  • Resolved broadband, telephone, and home network issues using Remedy Tool and escalated as necessary.
  • Troubleshot hardware and software for networking devices and provided email setup support.
  • Managed high-severity incidents, coordinating efforts with Level 1 Advisors and third-party vendors.

Education

B.Tech. - Computer Science

Jagannath University
Jaipur
01.2012

Skills

  • Project management
  • ITIL processes
  • ServiceNow expertise
  • Root cause analysis
  • ITSM tools
  • MS Excel proficiency
  • Incident management
  • Problem management
  • Change management
  • Client interaction
  • Team management
  • Reporting skills
  • Weekly review meetings
  • Dashboard creation
  • Documentation practices
  • Stakeholder engagement
  • Process improvement strategies
  • Communication and collaboration skills
  • Knowledge transfer techniques
  • Agile methodologies expertise
  • Stakeholder management strategies
  • Product backlog management skills
  • Training and development initiatives
  • Team collaboration techniques
  • Sprint planning skills
  • Cross-functional collaboration abilities
  • Agile metrics reporting skills
  • Agile framework knowledge
  • Scrum framework expertise

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 12/24/90
  • Marital Status: Married

Certification

  • ITIL - simplilearn
  • Professional Scrum Master:PSM-I (Scrum.Org)
  • Kanban Practioner (HelloSM - 2025)
  • SAFe® 6.0 Scrum Master (Scaled Agile)
  • AGILE SCRUM FOR BEGINNERS +SCRUM MASTER CERTIFICATION - (UDEMY)
  • ServiceNow (Bismilsoft)

Timeline

PMO Executive

TATA Technologies
03.2022 - Current

Website Operation Executive

Auscomp Computers
12.2018 - 02.2022

Team Manager (Product Verification)

Naswiz Pvt. Ltd.
10.2017 - 12.2018

Senior Analyst {IT Infrastructure (ITIL)}

HCL Technologies
03.2016 - 12.2016

Technical Support Advisor Level 2

Wipro Ltd.
10.2014 - 02.2016

B.Tech. - Computer Science

Jagannath University

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Shruti Jain