Summary
Overview
Work History
Education
Skills
Certification
Civil Work Experience and Exposure
Timeline
Generic
Shubham Jhamb

Shubham Jhamb

Service Strategy & Procurement Leader
Chandigarh

Summary

Results-driven professional with over 8 years of experience in automotive industry operations and civil project execution. Proven track record as a Zonal Corporate Service Manager at Maruti Suzuki India Ltd., leading workshop infrastructure enhancement, vendor negotiations, service delivery optimization, and multi-regional stakeholder coordination. Extensive involvement in civil construction initiatives for a spiritual organization, overseeing BOQ planning, costing, material procurement, and execution across India and Nepal. Recognized for strategic thinking, collaborative leadership, and strong problem-solving skills under tight deadlines.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Zonal Corporate Service Manager – North

Maruti Suzuki India Ltd.
01.2024 - Current
  • Improved client retention by 5% through service quality enhancements and strategic promotions.
  • Coordinated with marketing and internal departments to upgrade service touchpoints across workshops.
  • Led infrastructure improvements by defining service BOQs and managing vendor relationships.

Territory Service Manager

Maruti Suzuki India Ltd.
03.2017 - 12.2023
  • Oversaw workshop operations across multiple states(Haryana, Himachal, Maharashtra, Goa and New Delhi), managing over 500 dealership staff.
  • Implemented service benchmarking and quality upgrades across locations.
  • Facilitated product feedback loops and collaborated with engineering teams for service design improvements.

Education

PGP - General Management – Marketing

S.P. Jain Institute of Management & Research
01.2023 - Current

MBA (Executive) - Marketing & International Business

Panjab University
01.2019 - 1 2021

B.Tech - Mechanical Engineering

YMCAUST
Faridabad
01.2012 - 1 2016

Skills

Civil Procurement & Vendor Negotiation

Certification

Awarded SP performance rating on two occasions within three years and chosen to participate in the EMERGE Programme by MSIL.

Civil Work Experience and Exposure

Spearheaded voluntary civil construction projects under a Spiritual Organization(Radha Soami Satsang Beas), involving end-to-end execution including BOQ creation, procurement and site supervision., Independently managed building material logistics and structural planning across locations in Haryana, Uttar Pradesh, Bihar, Maharashtra, Himachal Pradesh, Hyderabad and Nepal., Deeply familiar with civil project workflows, stakeholder alignment, vendor engagement and cost-performance metrics.

Timeline

Zonal Corporate Service Manager – North

Maruti Suzuki India Ltd.
01.2024 - Current

PGP - General Management – Marketing

S.P. Jain Institute of Management & Research
01.2023 - Current

MBA (Executive) - Marketing & International Business

Panjab University
01.2019 - 1 2021

Territory Service Manager

Maruti Suzuki India Ltd.
03.2017 - 12.2023

B.Tech - Mechanical Engineering

YMCAUST
01.2012 - 1 2016
Shubham JhambService Strategy & Procurement Leader