Shubham Jhamb
Zonal Corporate Service Manager
Ambala City
Summary
Accomplished Business Development Manager with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
9
9
years of professional experience
46
46
years of post-secondary education
Work History
Zonal Corporate Service Manager-North
MARUTI SUZUKI INDIA LIMITED
01.2024 - Current
- Increased client retention rates by consistently delivering high-quality services and fostering strong relationships.
- Conducted thorough analysis of client feedback data, allowing for continuous improvement of service offerings.
- Coordinated closely with marketing teams to develop targeted promotional materials highlighting corporate service offerings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
Territory Service Manager
MARUTI SUZUKI INDIA LIMITED
03.2017 - 12.2023
- Responsibilities undertaken : Handling Dealer groups of Haryana,Himachal, Mumbai, Goa and New Delhi Region and coordinating with Dealer employees to ensure smooth service operations across the territory.
- Improving capacity utilization and end to end process flow of the workshops
- Ensuring dealer profitability through various marketing strategies to facilitate customer retention and Service experience
- Implementing digital initiatives at network workshops to enhance the customer’s experience Benchmarking the competitor’s workshops for improvement of service cost and quality
- Handling of critical customer’s grievances through effective communication and problem solving skills
- Identification and communication of recurring product design and quality problems to research and development department to facilitate regular product enhancement.
GRADUATE ENGINEERING TRAINEE
DAIKIN AIR CONDITIONING INDIA PVT. LIMITED
06.2016 - 03.2017
- Worked in Customer Service Department for 9 months at New Delhi.
- Demonstrated adaptability by quickly learning new technologies and applying them to problem-solving tasks within the engineering field.
- Participated in hands-on training sessions, acquiring practical experience with various engineering equipment and tools.
- Supported senior engineers and Dealers in troubleshooting issues, identifying root causes, and implementing effective solutions.
INTERN
ESCORTS CONSTRUCTION AND EQUIPMENT LIMITED
08.2015 - 12.2015
- Completed Internship in Escorts Construction and Equipment Limited at Faridabad plant.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Post Graduate Programme in General Management - Marketing
S.P. Jain Institute of Management And Research
New Delhi 04.2001 -
M.B.A.(Executive) - Marketing And International Business
Panjab University
Chandigarh, India 04.2001 - 04.2021
Bachelor of Technology - Mechanical Engineering
YMCA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Faridabad, India 04.2001 - 04.2016
Class XII - Non-Medical
PKR JAIN SR. SEC. PUBLIC SCHOOL
Ambala, India 04.2001 - 04.2012
Class X -
PKR JAIN SR. SEC. PUBLIC SCHOOL
Ambala, India03.2010
Skills
Operations Management
Corporate Communications
Problem-Solving
Client Retention Strategies
Service Delivery Optimization
Critical Thinking
Team Collaboration and Leadership
Certificationsandactivities
- Got award from M.D. of Maruti Suzuki India Limited for securing 2nd Position in Creativity Competition conducted for All Employees of MSIL in 2017.
- Persistently stood(3 years) in Top3 positions for In-House Talent Competition(All India Service Employees of MSIL) in Annual Service Business Review Meetings at Maruti Suzuki India Limited.
- Received First prize in Fold Dance competition at Daikin Air Conditioning India Pvt. Ltd. on Independence Day Celebration.
- Won Gold Medal in Ambala District Karate Championship(2006-2007).
- Proactively participated in RDV’13 and RDV’14 organized by IIT Delhi.
Academicprojectsresponsibilities
- Attended Management Development Programme on “Building Curiosity and Creativity: Adopting New Lenses” conducted by S.P. JAIN INSTITUTE OF MANAGEMENT AND RESEARCH in 2018.
- Choreographer for Team Dance to be performed in Annual Service Business Review Meetings at Maruti Suzuki India Limited.
- Secretary of the Dancing Club “Natraja” in 2016.
- Member of MECHNEXT(Technical Club of YMCAUST) and SRIJAN(Painting Club of YMCAUST)
- Organized many college events during Cultural Fests in college.
- Organized many Blood Donation in Ambala(Hometown) during Pre-Covid and Covid times also.
- Attended National Conference on space by ISRO in 2010.
- Participated in an event regarding MOBILE CONTROLLED ROBOTICS.
Timeline
Zonal Corporate Service Manager-North
MARUTI SUZUKI INDIA LIMITED
01.2024 - Current
Territory Service Manager
MARUTI SUZUKI INDIA LIMITED
03.2017 - 12.2023
GRADUATE ENGINEERING TRAINEE
DAIKIN AIR CONDITIONING INDIA PVT. LIMITED
06.2016 - 03.2017
INTERN
ESCORTS CONSTRUCTION AND EQUIPMENT LIMITED
08.2015 - 12.2015
Post Graduate Programme in General Management - Marketing
S.P. Jain Institute of Management And Research
04.2001 -
M.B.A.(Executive) - Marketing And International Business
Panjab University
04.2001 - 04.2021
Bachelor of Technology - Mechanical Engineering
YMCA UNIVERSITY OF SCIENCE AND TECHNOLOGY
04.2001 - 04.2016
Class XII - Non-Medical
PKR JAIN SR. SEC. PUBLIC SCHOOL
04.2001 - 04.2012
Class X -
PKR JAIN SR. SEC. PUBLIC SCHOOL
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