SHUBHAM AGARWAL

Assisted in driving sales of Samsung smartphones, tablets, wearables, and ecosystem products.

Promoted flagship devices and enhanced customer experiences.

• Conducted product training sessions for store staff and sales teams.
• Managed customer queries, demonstrations, and after-sales support.
• Helped achieve monthly and quarterly sales targets.
• Coordinated with channel partners and store management to support business performance improvements.
• Implemented promotional campaigns and Samsung programs.

• Supported sales initiatives for Jio SIM cards and Jio phones to enhance customer engagement.
  Assisted in developing strategies aimed at improving sales performance and driving product awareness.
  Coordinated with a team to deliver customer service and support during sales transactions.

• Assisted in managing customer support operations through voice and non-voice processes.
  Resolved customer complaints and service requests efficiently.
  Maintained service quality and customer satisfaction standards.
  Achieved key performance indicators for productivity and quality.
  Supported training and mentoring of new team members.