Shubham Gupta
Noida
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects with 12+ years of experience into Development, Project Management, Product Support, Implementation & Database management. Extensive work knowledge in development, improvement, and delivery. Handled large/multiple teams for production support and implementation under pressure.
Overview
13
13
years of professional experience
Work History
Manager
Gebbs Healthcare Services Pvt Ltd
Mumbai
09.2021 - Current
- To handle complete development, new implementations and live production issues for Gebbs owned audit applications used by Healthcare clients as per ITIL guidelines
- Managing multiple teams for support/development, testing and MSBI/Power BI reporting.
- Maintaining an efficient, streamlined support and development environment for the clients
- Resource management to ensure all the deliverables are completed within the given timeline and in the defined budget while maintaining the quality standards
- Taking requirements from Client/Onshore team, analyze them internally for technical feasibility and efforts estimation making sure it is delivered within specified time
- Handling critical/shows stoppers defects/CRs on priority and delivering them within specified time with minimum/no effect on business
- Tracking the progress of ongoing tasks/deliverables, ensuring no roadblocks
- Working on the cost/budgeting of deliverables, keeping track and share the report with the finance team and senior management
- Working on RCAs for critical defects, documenting everything systematically sharing it with all stake owners and team for further action plan
- Managing DB Servers, App servers and different client databases for performance, optimization and reports
- Handling application deployment and new releases
- Taking part in weekly/daily team meeting to discuss on going issues as well as to discuss upcoming releases/changes
- Involving in one-to-one discussion with each team member to identify any gaps/challenges and making sure team works smoothly and stress free
- Monitoring various application/C#/SQL Jobs, web services, SOAP
- Preparing weekly productivity and workload report and sharing with management to make it more and more efficient and to assist on further decisions
- Analyze the data based on requirements and prepare it for next level reporting
- Post integration, uploading the filtered/polished data into Power BI for visualization
- Preparing/deploying builds as per the new release, running sequential database queries
- Checking for errors on running jobs, look for root cause and solution within the given timeframe while keeping all the stake owners in loop
- Creating new SSRS packages to fetch huge data and managing/supporting ongoing too as per the requirement.
Module Lead
Clifford Chance Pvt Ltd
- Managing product support/dev team for all in house .net based applications for the users
- Monitoring the system 24
- 5, checking for any defect, and getting it solved it within the specified time
- Taking requirements from the stake owners/team, analyze them internally for technical feasibility and efforts estimation making sure it is delivered within specified time
- Managing multiple server instances for multiple applications and database for performance, execution, and other functionality issues
- Taking requirements from stake owners for any enhancements or defects, defining the scope and making sure the development is completed within the specified time
- Debugging the application, find bugs, and plan the resolution with the new release
- Extracting reports from multiple resources/platforms, integrate them into SQL Server
- Monitoring application jobs, performance, web services, SSIS and SSRS packages
- Analyzing the data based on requirements and prepare it for next level reporting
- Creating automation jobs in SQL Server for data extraction and reporting
- Post integration, uploading the filtered/polished data into Power BI for visualization
- Handling application deployment and new releases
- Preparing/deploying builds as per the new release, running sequential database queries
- Checking for errors on running jobs, look for root cause and solution within the given timeframe while keeping all the stake owners in loop
- Creating new SSRS packages to fetch huge data and managing/supporting ongoing too as per the requirement.
Consultant
Infogain India Pvt Ltd
- Managing Ops team for all in house .net based applications for the users and for ongoing development/integration/implementation activities
- Managing Server instances for multiple applications for performance, execution and other functionality issues
- Providing production support to various users using application based on Java, .net an Unix
- Creating new integration and transformation of data from various resources and deploying it on dev and Production environment post testing it thoroughly
- Creating new pipeline as per the requirement like for deployment and other automation tasks
- Monitoring pipelines running on daily/hourly basis, fixing issues if any pipeline encounters any
- Monitoring automation/schedulers/ jobs/services/ for multiple packages and responding to raised alerts/errors
- Providing correct and quick response to automated alerts and to clients, troubleshooting the problem and fixing it by making required changes
- Providing support to .net applications, SQL jobs, and other server-side operations
- Configuring alert for failed jobs/transactions and errors to investigate them, find root cause and fix them
- Monitoring backup failure and other database related alerts automated as well as user escalated, troubleshooting them and resolving within the given SLA
- Taking database backups and restore them as per the requirement or user instructions
- Managing the complete cycle from Bug reporting to release and deploy the solution while troubleshooting/discussing the issue/bug and find the root cause as well as the solution to the problem
- Analyzing the Bug, finding and developing the solution team to implement it and then deploy the same
- Taking and Understanding client requirement for enhancements, analyze them with the team while keeping all stakeholders, third parties informed
- Researching, discussing and implementing new technologies as per client requirements and to achieve solution more efficiently
- Prepare monthly and weekly status reports for the internal audits and to monitor the team performance and discuss the same with the top management
- Taking part in weekly sync up calls with clients along with BAs and all stake holders to discuss ongoing tasks/issues and support performance
- Creating and maintaining new environments as per different configuration to deploy and test the application.
Technical Consultant
IRIS Software, Noida
08.2017 - 03.2019
- Managing application support team for IRIS owned product for multiple clients as per the ITIL Guidelines
- Managing Server instances for multiple applications for performance, execution, and other functionality issues
- Providing configuration management expertise to all software development projects
- Managing the complete cycle from Bug reporting to troubleshooting/resolving the issue/bug and release and deploy the solution
- Creating new SSIS builds with various transformations and deploying it further on various server instances
- Working closely with the client on data Integration, Analysis and Reporting requirements, discussing them with the team and delivering the solutions to client
- Working on ad hoc requests from client for urgent requirement of data and reports and delivering them within specified time
- Creating new SSRS packages to fetch huge data and managing/supporting ongoing too as per customer requirement
- To ensure smooth functioning of the application while providing complete product related assistance and support to different clients for an IRIS owned product used in finance domain
- Understand and capture customer queries/requirements regarding the product, along with BA and Dev team and make sure successful implementation of the same
- Creating and maintaining new environments as per different configuration to deploy and test the application
- Work with the Dev team to implement the solution and then deploy the same in customer environment
- Restructuring the stored procedures, designing, coding and developing the same using the T_SQL Programming
- Understand client requirement for required enhancements, analyze them with the Dev team and while keeping all stakeholders, third parties informed
- Configuring and deploying the application in SharePoint
- Creating and maintaining new environments as per different configuration to deploy and test the application
- To set up SQL Server configuration settings for better server management
- Organize sync up call on daily basis with BAs and other teams to meet the SLAs and customer requirements
- Providing proper presentation to train users or operations staff on new implementations, producing additional documentation
- Ensure all the work is carried out and documented in accordance with required standards, methods and procedures
- Prepare monthly and weekly status reports for the internal audits and monitor the team performance and discuss the same with the upper management.
Senior Operations Engineer
RateGain Technologies, Noida
09.2015 - 08.2017
- Leading the Operations team for various RateGain owned products for multiple clients
- Monitoring, administrating, and troubleshooting live server instances, applications, Tasks, Jobs, web services and communication to ensure smooth functioning of the applications and database
- Providing 24
- 5 production support for all applications, webservices, jobs running on live server
- Administration and Maintenance of automation tasks
- Coordinating with the development, database administration, QA, and IT operations teams to ensure there are no resource conflicts
- Monitoring application jobs, SQL Jobs, web services
- Primary duties include building and deployment of the java applications onto different environments like dev, QA, UAT, and production
- Maintaining servers and management application that can use ServiceNow data to bring computers into a desired state by managing files, services or packages installed on physical or virtual machines
- Tuning databases, rebuilding the indexes at regular intervals for better performance
- Worked extensively in Query analyzer and profiler for tuning queries using variable for characteristics and query costs
- Building and maintaining servers/new environments as per different configuration to deploy run and test the applications
- Creating new SSRS packages as well as managing ongoing ones
- Preparing DR app servers as well as DB DR servers and make them online in case of disaster and make sure the smooth run
- Taking, transferring, and restoring backups of Databases whenever required
- Creating Jobs, checking the failed job alerts by SQL notification email, finding root cause and resolve it
- Monitoring the backup failure alerts, correcting the errors and rerun the backups
- Maintained high availability of database using Database Mirroring and Log Shipping
- Creating linked servers whenever required, migrate/import data from different data sources using import/export through DTS/SSIS and making sure smooth connectivity
- Performing root cause analysis once the problem is resolved and documenting it for further use
- Monitoring of databases performance associated with the applications in order to make smooth running
- Involved in trouble shooting and fine-tuning of databases for its performance and concurrency
- Providing proper presentation to train users or operations staff on new implementations, producing additional documentation
- Ensure all the work is carried out and documented in accordance with required standards, methods and procedures
- Creating index maintenance/rebuild jobs to improve the performance of the database system and monitor them closely
- Understand client requirement for required enhancements, analyze them with the Dev team and while keeping all stakeholders, third parties informed
- Expertise in T-SQL writing stored procedures, triggers and functions
- Creating linked servers, making jobs and scheduled tasks as part of operations
- Document all work, producing reports on monthly basis, taking part in user meetings and assist them in current issues.
Senior Analyst
HCL Technologies Ltd, Noida
05.2012 - 06.2015
- Delivering production support to existing business users of the bank on various business applications mainly trading applications, investigating, and resolving application errors, data discrepancies and queries
- Daily monitor performance of the application hosted on IIS and different web hosts and servers and provide report to management
- Providing correct and quick response to automated alerts and to clients, troubleshooting the problem and fixing it by making required changes
- Provide correct responses to request for support by means of, for example making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, and changing operating procedures
- Escalating to level2/Developers when required and working closely with them in order to make the minor/major change in the code or configuration of the console application/UI as per the requirement of the user(s) while keeping them informed and updated
- Design, create, test and document new and amended patches, programs and solutions from supplied specifications in accordance with agreed standards
- Giving proper presentation to train users or operations staff, producing additional documentation
- Ensure all the work is carried out and documented in accordance with required standards, methods and procedures
- Preparing monthly report for the Share Data services group
- For the higher management
- Document all work, producing reports on daily basis, taking part in user meetings and assist them in current issues
- As DBA 1st Level: Monitoring of database performance, using DMVs, index creation, removal and modification
- Automation of daily tasks, create maintenance plans, jobs for automating daily tasks
- Troubleshooting performance and other memory issues using SQL Profiler, SQL Server Agent, Database Engine Tuning Advisor
- Monitoring backup failure and other database related alerts automated as well as user escalated, troubleshooting them and resolving within the given SLA
- Handling user creation and permission assignations based on level of database access and other database related queries through end user portal
- Rebuilding/Monitoring the indexes at regular intervals for better performance
- Making sure high availability of database using Replication and Database mirroring
- Creating SPs, jobs to monitor any sort of blocking on all production servers and monitor them on daily basis and update them whenever required
- Implementation of SQL Logins, Roles and Authentication Modes as a part of Security Policies for various categories of users
- Recovering database form backups in disasters
- Implementing Point-In-Time recovery if required
- Performing and monitoring replication, mirroring and other back up jobs on daily basis
- Handling user queries and requests performing copy only back up if required
- Database designing, creating databases, users and giving appropriate permissions.
Technical Specialist
iYOGI Technical Services, Gurgaon
03.2011 - 03.2012
- Providing application configuration and maintenance on IYOGI’s business facing system ‘imantra’
- Customizations to IYOGI’s in-house web sites, sharepoint and other applications/tools
- Receive and log requests/incidents for support from IT Team, other service delivery staff and/or users; investigate problems and other requests for support and determine appropriate actions to take
- Priorities requests in accordance with agreed criteria and with reference to the Business System Support Analyst
- Monitor apps performance, alerts, and bugs, troubleshoot them and resolve them within given SLA
- Monitor progress of requests for support and ensure users and other interested parties are kept informed
- Providing correct and quick response to automated alerts and to clients, troubleshooting the problem and fixing it by making required changes
- Maintaining systems by monitoring and correcting software defects
- Document all work, producing reports on daily basis, taking part in user meetings and assist them in current issues.
Education
BCA -
Jamia Hamdard University
01.2009
Intermediate -
01.2006
High school -
01.2004
Skills
- Project Management
- Team Leadership
- Customer Relationship Management (CRM)
- Workforce Management
- SQL Server Reporting Services
- Power BI
- SQL
- JavaScript
- C#
- MSSQL
- SharePoint
Accomplishments
- Successfully handled database and application server migration from SQL Server 2008R2/windows server 2008 to SQL Server 2014/windows server 2012 respectively.
- Have been a part of various significant KTs & Have imparted various trainings to the new joiners/current employees after successfully completing KTs related to different infrastructures in different GEOs, was also awarded for the same.
- Have received two monthly good performance awards in the Project in HCL.
Personal Information
- Father's Name: Mr. Suneel Kumar Gupta
- Date of Birth: 07/01/1988
- Marital Status: Single
Disclaimer
I hereby declare that the above mentioned information is correct and true to the best of my knowledge.
Languages
- Hindi
- English
Timeline
Manager
Gebbs Healthcare Services Pvt Ltd
09.2021 - Current
Technical Consultant
IRIS Software, Noida
08.2017 - 03.2019
Senior Operations Engineer
RateGain Technologies, Noida
09.2015 - 08.2017
Senior Analyst
HCL Technologies Ltd, Noida
05.2012 - 06.2015
Technical Specialist
iYOGI Technical Services, Gurgaon
03.2011 - 03.2012
Module Lead
Clifford Chance Pvt Ltd
Consultant
Infogain India Pvt Ltd
BCA -
Jamia Hamdard University
Intermediate -
High school -
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