Shubham Khandelwal
Jaipur
Summary
Organized Deputy Manager with strong leadership, customer service and sales expertise. Gifted leader with strong communication skills. Consistently achieve high level of personal integrity with strong commitment to organizational and personal growth. Trustworthy, reliable and always professional.
Overview
8
8
years of professional experience
Work History
Deputy Manager
Greenlam Industries Ltd
Jaipur
02.2021 - Current
- Got Promoted from Assistant Manager to Deputy Manager in April 2023.
- Assisted customers with product selection based on their individual needs.
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Resolved customer complaints promptly by providing accurate information about products or services.
- Identified areas of improvement for customer service strategies within the region.
- Developed and implemented sales strategies to increase market share in assigned territory.
- Participated in trade shows, conferences, seminars, and other events to promote products or services.
- Monitored competitor activities in the region to ensure competitive advantage.
- Cultivated strong professional relationships with suppliers and key architects and distributors to drive long-term business development.
- Hired and motivated high-performing sales team.
- Trained team members on customer service strategies and techniques.
Demand Manager
OYO - Oravel Stays Pvt Ltd
Mumbai
02.2019 - 09.2020
- Identified opportunities for process improvements in order to increase efficiencies within the organization.
- Evaluated vendor performance metrics such as lead generation rates, fill rates in order to identify areas of improvement.
- Worked closely with Sales and Marketing team members to understand short term impacts on long term forecasts due to promotions or other external factors.
- Analyzed demand generation campaign performance, targeting key performance indicators to build and refine approaches to optimizing receptivity and interaction from target markets.
- Generated revenue and handled accounts of all major clients like Air India, Bata, BEST- Maharashtra, Apollo, Tech Mahindra etc.
Assistant Manager
Milan Diary Foods Pvt Ltd
Noida
05.2016 - 08.2017
- Handled sales team and coached them on best practices for customer interactions.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Managed inventory levels to ensure availability of products.
- Conducted regular meetings with dealers to review goals and objectives.
- Provided excellent customer service by addressing customer inquiries in a timely manner.
Education
MBA - Marketing And Finance
Amity University
Noida07-2019
BBA - Marketing
Rajasthan University
Jaipur04-2016
Skills
- Sales Strategies
- Decision-making capabilities
- Product and service knowledge
- Sales Growth
- Negotiation
- Customer Relationship Management (CRM)
- Quick decision-making abilities
Technical Skills
- MS Office
- Advanced excel
- CRM
- Website Development
Accomplishments
- Awarded as employee of the quarter in Sep 2023
- Bagged the achievement award for highest number of sales for FY 2023-24
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Deputy Manager
Greenlam Industries Ltd
02.2021 - Current
Demand Manager
OYO - Oravel Stays Pvt Ltd
02.2019 - 09.2020
Assistant Manager
Milan Diary Foods Pvt Ltd
05.2016 - 08.2017
MBA - Marketing And Finance
Amity University
BBA - Marketing
Rajasthan University
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