Shubham Mishra
Technical Enterprise Manager
Summary
To seek an engineering position that provide challenging opportunities to utilize my knowledge of software as well as analytical, technical and managerial skills for career growth and uplift of the organization. Looking for an opportunity in an organization to use my skills for the benefit of the organization and can learn more through guidance and experience of my senior to accept challenging assignments. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Service Delivery Manager
Vodafone idea Ltd
07.2023 - 05.2024
- Service Delivery on Fiber/UBR/OFF net of Enterprise Customers
- Coordination with customer and different teams like Program Management & NOC & Circle Planning and Corporate planning teams for the implementation of Last Mile Service Delivery & projects
- Customer delivery on last mile readiness E2E like - Fiber work , MUX INC ,LM&CPE Router, Firewall, Switch, Media converter & IAD Converter INC
- Knowledge of field experience of OFC Laying & Testing
- Implementation & Planning of Optical Fiber Projects (OFC), Data Center Connectivity, Last Mile Customer connectivity
- Vendor Management [In terms of Commercial Negotiation, MAN Power, Material Management & HSW] & finalization of Billing
- Material handling & Management & Procurement & GRN finalization of Reconciliations as per customer solution
- ROW permission coordination with authority
- Flashing project report to senior management team on Daily/Weekly basis.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
Assistant Manager
Reliance Jio Info COMM Ltd
07.2021 - 07.2023
- Last mile customer delivery
- Device Manual Testing
- Working on Smart inventory
- Router Upgradation.
- Troubleshooting link down problem
- Checking the link by giving test source
- Feasibility
- IP Networking Basic Knowledge
- Field activity knowledge like planned events, fiber tapping, splicing etc, optical technology, OSP work etc.
Project Engineer
Tata Communications Limited (TCL)
05.2018 - 06.2021
- Last mile customer delivery
- OSP work execution
- Billing
- Working on Smart inventory
- ROW and PROW
- Feasibility
- Complete installation and commissioning of Tejas mux at project sites across NCR
- Knowledge about national long distance (NLD) intercity & metro area network (MAN) network
- IP network basic knowledge
- Field activity knowledge like planned events, fiber tapping, splicing etc, optical technology, OSP work etc.
Education
MBA - Human Resource and Marketing
SUBHARTI UNIVERSITY
B-Tech - Electrical Engineering
AKTU
12th - Science
I.C.S.E
10th - Science
I.C.S.E
Skills
PALO-ALTO Firewall Learning
Installation and Managing of Clint Operating System ie Windows XP, Windows Vista
Technical troubleshooting, Hardware configuration of PC
Good interpersonal skills and good adaptability
Team player, innovative
Committed towards fulfillment, believe in positive thinking
Customer Satisfaction
Service Level Agreement Management
Project Implementation
Project Planning
Quality monitoring
Operations Support
Route Planning
Personal Qualifications
- 2022, MBA, Human Resource and Marketing, SUBHARTI UNIVERSITY
- 2017, B-Tech, Electrical Engineering, AKTU
- 2013, 12th, Science, I.C.S.E
- 2011, 10th, Science, I.C.S.E
Personal Information
- Date of Birth: 02/05/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge.
Hobbies
Football
Timeline
Service Delivery Manager
Vodafone idea Ltd
07.2023 - 05.2024
Assistant Manager
Reliance Jio Info COMM Ltd
07.2021 - 07.2023
Project Engineer
Tata Communications Limited (TCL)
05.2018 - 06.2021
MBA - Human Resource and Marketing
SUBHARTI UNIVERSITY
B-Tech - Electrical Engineering
AKTU
12th - Science
I.C.S.E
10th - Science
I.C.S.E