Shubham Singh
Sr, Operations Executive
Bengaluru
Summary
Dynamic Senior Operation Executive with a proven track record at Beepkart, enhancing operational efficiency and customer satisfaction. Skilled in logistics management and operational leadership, adept at driving business development and solving complex problems. Increased customer satisfaction ratings significantly, demonstrating exceptional customer service and meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Senior Operation Executive
Beepkart
08.2023 - 07.2024
- Joined the Beepkart as Sr Operation executive
- Working for the Bangalore supply closure , taking care of Cx vehicle inspection, pricing negotiation ,documentation , and payments and logistic part.
- Worked as Team Leader -Operation
- Managed the team of 20 people
- Assigning the inspection leads as per there Area, helping to complete the inspection if there is a tech issue or cx issue
- Managing there Roster and attendance
- Data part : Maintaining the data day by day of inspection competed , Customer not rebounding , Customer reschedule the inspection and sharing this data to team on daily basis for complete there target
- And maintaining reports daily , weekly and monthly basis
- Mentored and guided employees to foster proper completion of assigned duties.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Operation Executive
Spinny Pvt Ltd
07.2020 - 06.2023
- Joined the Spinny as Sr Executive Telesupply - closure ( Operation)
- Working in the Bangalore supply closure team,Helping the Cx to sell the car , Mean part the pricing negotiation with the CX ( Convincing the customer within the given target price)
- And taking care of all documentation work take care of loan part from the bank from cx end , clearing the documents for the RC transfer
- Implemented process improvements that increased overall operational effectiveness and cost savings.
- Interacted well with customers to build connections and nurture relationships.
Customer Care Executive
Teleperformance
02.2019 - 05.2020
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
- Took ownership of customers issues to follow problems through to resolution.
Education
Mechanical Engineering -
Diploma in Mechanical Engineering
Bengaluru, India 04.2001 -
High School Diploma -
SVPM High School
Gulbarga 04.2001 -
Skills
Logistics Management
Operational Excellence
Office Administration
Office Management
Mail handling
Operational leadership
Business Development
Customer Service
Problem-Solving
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
kannada
Advanced (C1)
Timeline
Senior Operation Executive
Beepkart
08.2023 - 07.2024
Senior Operation Executive
Spinny Pvt Ltd
07.2020 - 06.2023
Customer Care Executive
Teleperformance
02.2019 - 05.2020
Mechanical Engineering -
Diploma in Mechanical Engineering
04.2001 -
High School Diploma -
SVPM High School
04.2001 -
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