SHUBHAM SINGH
South Delhi
Summary
Customer-Focused Professional with a passion for delivering exceptional service. Improved customer satisfaction through strong interpersonal skills and effective issue resolution. Committed to contributing to success of organization while expanding knowledge and skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Suave bags India Pvt. Ltd.
Gautam Bhuddh nager
U.P
12.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Executive
Haachi Marketing India Pvt. Ltd.
07.2020 - 12.2021
- Boosted before all of their problems has been addressed is the last thing that customers want. So be sure your team knows to take time to confirm with customers that each and every complete solution provided to customer for enhancing sales and growing business
Sales Executive
Heebs Healthcare Pvt. Ltd.
01.2020 - 03.2020
- Answered 100 outbound customer calls per shift to address inquiries and resolve issues
- Informed customers of delivery delays or payment processing issues through outbound calls, ensuring timely communication
- Discussed billing issues with customers, providing tailored solutions to enhance customer satisfaction
- Taking orders, inputting orders into our proprietary system, and providing customers with their order numbers and approximate delivery date
- Provided information about Heebs Healthcare, emphasizing its role in the healthcare industry.
Custom Care Executive
Uday E-commerce Pvt. Ltd.
07.2017 - 01.2018
- Resolved billing issues by discussing options with customers, leading to improved customer satisfaction
- Utilized conversational script to efficiently manage customer calls, ensuring timely resolutions within target duration
- Answering approximately 200 outbound customer calls per day in a friendly and courteous manner
- Providing information on additional products and services
- Escalated customer calls to my supervisor for further assistance
- Collaborated with a team of 70 representatives at Uday E-commerce Pvt. Ltd. to deliver exceptional customer service.
Education
B.A -
School of Open Leaming Under (D.U)
New delhi 08.2018 - 01.2021
FTCP Frame Level 4 - Career And Technical Education
Softdot institution
New delhi 11.2017 - 06.2018
Senior secondary Education Board -
C.B.S.E
New delhi 04.2015 - 01.2016
Higher Secondary Education Board -
C.B.S.E.
Skills
- Customer relationship management
- Outbound Calls
- Customer support
- Communication skills
Personal Information
- Date of Birth: 05/11/98
- Nationality: India
- Place of Birth: Unnor,U.P
Languages
- Hindi
- English
Job Title
Customer Care Executive
Other Technical Skills
- FTCP Frame level 4 Certificate from Softdot institution
- Ms Office
- PowerPoint
Hobbies and Interests
- Playing outdoor games
- Drawing
- Morning yoga and cycling
- Watching movies
Languages
Hindi
First Language
English
Elementary
A2
Timeline
Suave bags India Pvt. Ltd.
Gautam Bhuddh nager
12.2023 - Current
Sales Executive
Haachi Marketing India Pvt. Ltd.
07.2020 - 12.2021
Sales Executive
Heebs Healthcare Pvt. Ltd.
01.2020 - 03.2020
B.A -
School of Open Leaming Under (D.U)
08.2018 - 01.2021
FTCP Frame Level 4 - Career And Technical Education
Softdot institution
11.2017 - 06.2018
Custom Care Executive
Uday E-commerce Pvt. Ltd.
07.2017 - 01.2018
Senior secondary Education Board -
C.B.S.E
04.2015 - 01.2016
Higher Secondary Education Board -
C.B.S.E.