Shubham Srivastava
Ghaziabad
Summary
With a dynamic and enriched 6 years of experience in B2B platforms, E- commerce, Hospitality & Travel Industry experience, successfully managed to deliver strategies, execute result driven activities, and provide best of my expertise to increase efficiency in the work. Adaptable and transformational professional with ability to work independently and in teams and developing skill set to cater further organizational goals..
Overview
8
8
years of professional experience
Work History
Asst. Manager Operations
SELFX INDIA PVT LTD
10.2021 - 06.2023
- Proficient in process management, people supervision, data entry operations, data processing, reporting and analysis
- Adept at handling complex tasks and meeting strict deadlines for daily, weekly, and monthly reports
- Monitored day-to-day process flow via ERP systems, identifying and resolving operational gaps
- Spearheaded process improvement initiatives to optimize space utilization and enhance storage efficiency
- Maintained accurate material stock levels through regular verification, adhered to hygiene standards, and implemented necessary safety measures per quality guidelines
- Implemented robust measures to track and analyze performance metrics from dispatching to final delivery
- Facilitated seamless workflow collaboration with third-party logistics (3PL) partners
- Drove continuous improvement projects focused on maximizing space utilization and boosting storage efficiency
- Ensured timely dispatch of business-to-consumer (B2C) orders in compliance with committed service level agreements (SLAs).
Sr. Operations Executive
E-SHAKTI PVT LTD
06.2020 - 06.2021
- Led a team of 30 people to barcode manufacturing operations - Worked with technology team to define the process flow, tested the solution, trained the team for recording all transactions accurately
- Analyzed the recorded data and identified bottlenecks in capacity to proactively resolve the issues
- Reduced TAT of manufacturing units from 6 days to 3.5 days
- Drafted incentive structures to reward the best performers from nearly 1000 workers based on their productivity & quality metrics
- Trained the team to interpret the reports generated from system through excel by using VLOOKUP and Pivot and on how to act on them to achieve faster production turnaround time.
Asst. Manager
THOMOS COOK
04.2016 - 07.2018
- Selling and purchasing currencies from selling and purchase currencies from flexible independent travel
- Worked on Mercury Software as a Tool for Bill Generation and Reports as well Getting business for the company through various MNCs
- Team planning, delegating and monitoring the work
- Handling customer’s issues and queries related to forex
- Maintaining shift ops Trackers & different kind of reports Providing assistance to teams to improve their performance
- Monthly performance evaluation of currency exchange with senior manager.
Guest Service Associate
VIVANTA by TAJ
10.2015 - 03.2016
- Handling customer issue Greeting guests upon arrival and making them feel welcomed
- Administrating check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport & restaurant advice
Education
PGDM - Marketing & International Business
Institute of Technology & Science (I.T.S)
01.2020
B.Sc - Hotel & Hospitality Administration
IHM Bhopal
01.2015
Skills
- Time Management
- Conflict Resolution
- Excel
- Leadership Caliber
- Facility Management
- Cost Reduction
- Employee Supervision
- Operations Management
- Team building
Accomplishments
- Promoted to Asst Manager within 1.5 Years.
- Won gold medal in Table Tennis organized by IHM Bhopal
Personal Information
Date of Birth: 10/25/93
Timeline
Asst. Manager Operations
SELFX INDIA PVT LTD
10.2021 - 06.2023
Sr. Operations Executive
E-SHAKTI PVT LTD
06.2020 - 06.2021
Asst. Manager
THOMOS COOK
04.2016 - 07.2018
Guest Service Associate
VIVANTA by TAJ
10.2015 - 03.2016
PGDM - Marketing & International Business
Institute of Technology & Science (I.T.S)
B.Sc - Hotel & Hospitality Administration
IHM Bhopal
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