SHUBHAM SHARMA
Hyderabad
Summary
Dynamic sales professional with a proven track record at excelling in customer relationship management and revenue generation. Achieved over 100% of sales targets consistently, while mentoring teams and driving process improvements. Passionate about fostering relationships and enhancing customer experiences through effective communication and collaboration.
Overview
11
11
years of professional experience
Work History
Google Ad Senior Process Executive
Cognizant
Hyderabad
02.2026 - Current
- Analyze complex Google Ads accounts to identify performance bottlenecks and growth opportunities.
- Provide data-driven recommendations to advertisers or account managers to improve Return on Ad Spend (ROAS), Click-Through Rates (CTR), and Conversion Rates.
- Guide clients on optimal bidding strategies (e.g., Target CPA, Target ROAS, Maximize Conversions) and budget allocation to maximize campaign efficiency.
Program Consultant
UPGRAD EDUCATION
Hyderabad
03.2024 - 01.2026
- Achieved 1.4 crore in revenue last year.
- Ranked among top 5 performers in Hyderabad for last quarter based on revenue generation.
- Collaborated with team to develop and implement strategies in Data and AI vertical at UPGRAD.
- Connected with potential learners to guide them in selecting suitable programmed aligned with their career goals.
Relationship Manager
TURITO INC
Hyderabad
07.2022 - 12.2023
- Cultivated strong client relationships through proactive communication, regular meetings, and tailored curriculum delivery.
- Have reached more than 80% of my targets every quarter. Implemented effective customer retention strategies. Resulted in 20% growth in customer retention.
- Collaborated with cross-functional teams to identify process gaps and implement targeted improvements.
- Led a team of seven student counselors, overseeing daily activities and providing guidance to enhance student support.
Senior Admission Counsellor
Imarticus Learning
Hyderabad
06.2021 - 06.2022
- Surpassed sales targets by over 100% through strategic prospecting and deal closure with qualified candidates.
- Recognized as 'Best Deal Maker' for exceptional sales performance and client engagement.
- Promoted and sold investment banking and data science courses, enhancing student enrollment and program visibility.
Student recruiting Advisor
Global University System India
Hyderabad
02.2020 - 05.2021
- Conducted individual counseling sessions to help students clarify career goals and select appropriate academic programmed.
- Facilitated admission experience by providing personalized support and guidance to prospective students.
- Worked for UPES (University of Petroleum and Energy Studies), Dehradun.
Social Media Specialist
Amazon
Hyderabad
09.2015 - 09.2019
- Addressed customer inquiries, concerns, and complaints through phone, email, and chat, enhancing customer engagement and support.
- Achieved key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction scores, demonstrating commitment to service excellence.
- Troubleshooting and resolving customer problems efficiently and effectively, ensuring a positive resolution, and customer satisfaction.
- Monitoring customer feedback and satisfaction levels, and taking proactive measures to enhance the overall customer experience.
Education
Graduation- Bachelors of Commerce - Accounting
Aurora Degree College
Hyderabad04-2015
INTERMEDIATE -
St.Mary's Junior college
03-2012
Skills
- Sales operations
- Revenue generation
- Sales forecasting
- Sales data analysis
- Process improvement
- Team leadership
- Cross-functional collaboration
- Competitive analysis
- Performance metrics
- Time management
- Effective communication
- Relationship-building
- Customer relationship management
Timeline
Google Ad Senior Process Executive
Cognizant
02.2026 - Current
Program Consultant
UPGRAD EDUCATION
03.2024 - 01.2026
Relationship Manager
TURITO INC
07.2022 - 12.2023
Senior Admission Counsellor
Imarticus Learning
06.2021 - 06.2022
Student recruiting Advisor
Global University System India
02.2020 - 05.2021
Social Media Specialist
Amazon
09.2015 - 09.2019
Graduation- Bachelors of Commerce - Accounting
Aurora Degree College
INTERMEDIATE -
St.Mary's Junior college