Shubhangi Jha
Customer Relationship Manager
Abu Dhabi,Abu Dhabi
Summary
7+ Years’ experience in sales and Customer Relationship Management to serve the organization with best of my abilities utilizing the professional skills, competencies acquired by me in my Professional and academic career. Innovative and goal-oriented sales and admin professional committed to the IT sector. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through strategic planning and building relationship.
Overview
6
6
years of professional experience
Work History
Customer Relationship Manager
Netaq For Electronic Solutions
Abu Dhabi, Abu Dhabi
03.2021 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Maintained statistical database of customers using excel for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
- Worked with clients to address and respond to client and partnership management issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Created customer support strategy to increase customer retention.
Assistant Manager
I-Energizer
Delhi, Delhi
09.2017 - 11.2020
- Looking for new sales opportunities and setting up meetings with potential clients.
- Create and enforce plans that will help meet the needs of customers.
- Identifying and understanding several client needs and making strategies and plans in order to cater to them at the earliest.
- Discussing the client issue in daily team meetings, to get quick approvals at higher levels to close the issue immediately.
- Making Proposals.
- In case of queries making presentations and proposals to give clients a better understanding of what we are offering them.
- Work quickly to address and resolve customer’s issues.
- Become familiar with competitors to stay ahead of them.
- By doing SWOT analysis on weekly/monthly basis about the competitors and keeping a check on them through friends and peers on regular basis.
- Encourage high sales and good customer service practices.
- Admin related jobs :
- Making presentations on behalf of entire team for Monthly/quarterly review
- Keeping track of the team’s performance by maintaining Excel about the individual’s performance on monthly basis.
- Organizing events and meetings and settling down the bills and payments of Office expenditure.
- Managing correspondence by answering Emails and sorting mails.
- Sending follow up mails to clients in case of delay in the payments or any other document.
IT Sales executive
AMRAPALI GROUP
10.2014 - 07.2016
- Convincing prospective clients for SAP and Microsoft dynamics ERP
- Handling clients from different countries and develop long-term relationships with them, through managing and interpreting their requirements
- Initiating sales process by scheduling appointments; making initial presentation; understanding account requirements
- Closing sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts
- Prepare necessary paperwork as per company policy
- Update job knowledge by participating in educational opportunities.
Education
B.E - Computer Science
G.H Raisioni college of Engineering for Women
12th - undefined
Rose Public School, CBSE
10th - undefined
Holy Cross School, CBSE
Skills
Customer Relations
Sales proficiency
Schedule Management
Inter-department collaboration
Negotiation
Business Development
Business administration
Sales and marketing
Business planning
Languages
English, Hindi and Marathi
Timeline
Customer Relationship Manager
Netaq For Electronic Solutions
03.2021 - Current
Assistant Manager
I-Energizer
09.2017 - 11.2020
IT Sales executive
AMRAPALI GROUP
10.2014 - 07.2016
B.E - Computer Science
G.H Raisioni college of Engineering for Women
12th - undefined
Rose Public School, CBSE
10th - undefined
Holy Cross School, CBSE