Shubhesh Shastri
Gwalior
Summary
Results-oriented operations manager with extensive experience in food delivery and customer service. Proven track record in managing daily operations, ensuring quality standards, and maintaining staff motivation. Adept at setting and achieving targets, conducting training. Strong leadership skills with a focus on delivering optimal outcomes and meeting budget targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cluster Manager Operations
Curefooods
Gurugram
01.2022 - Current
- Managed daily food delivery operations, ensuring timely delivery, accurate data tracking, and maintaining high customer ratings.
- Ensured compliance with Quality, Service, and Cleanliness (QSC) standards across all operations.
- Fostered a positive work environment and motivated staff at the city level.
- Set and communicated daily and weekly targets for kitchen operations; monitored progress and implemented action plans to achieve goals.
- Translated monthly targets into weekly objectives; ensured adherence to city-level legal requirements.
- Conducted comprehensive training and coaching sessions for supervisors and Cluster Managers (CMs).
- Oversaw new launches, including planning, training, communication, and execution.
- Collaborated with the training team to optimize Customer Service Operations (CSO).
- Achieved city-level budget targets by setting and monitoring monthly targets based on OGSM metrics.
Cluster Manager
Maverix Platforms Pvt. Ltd.
Delhi
01.2021 - 01.2022
- Managed restaurant performance, achieving targets and generating weekly reports on escalations and team performance.
- Planned and implemented operational strategies, conducting weekly meetings and performing surprise spot checks to ensure smooth daily operations.
- Set up new outlets, managed staff schedules and hiring processes, and arranged resources for new launches, including training and product ordering.
- Maintained high standards of cleanliness and hygiene across all outlets, ensuring compliance with operational standards.
- Conducted training and coaching for staff, set departmental objectives, managed consumables and stock, and took corrective actions based on staff training and reviews.
Industrial Training
Hyatt Andaz
Delhi
11.2019 - 03.2020
- Gained practical industry experience
- Learned SOPs of core departments to ensure customer satisfaction
- Received a Letter of Appreciation from the Front Office Department.
Education
PGDM in Operations Management -
Narsee Monjee Institute of Management Studies
Mumbai, India01-2023
Bachelor of Science - Hospitality And Hotel Administration
AIHM
Chandigarh, India01-2020
Senior Secondary School (CBSE) -
Jai Academy
Jhansi, India01-2016
Secondary School (CBSE) -
Jai Academy
Jhansi, India01-2014
Skills
- Strong communication
- Cost Control
- Leadership
- Customer handling
- Proficient in MS Office
- Operations Management
- Team Development
- Multitasking
- Hiring and Training
EXTRA CURRICULAR
- Pursuing outdoor activities and photography
- Served in NGO – Sai tara Ummat foundation, Satya Sai old age home, Chandigarh
- Organized few events as a Coordinator for IHM Chandigarh
Certification
- FOSTAC (Food Safety Training and Certification)
- Data Analytics Certification
- Pursued Master course in Cloud kitchen operations by food coach Kiran biligiri
Accomplishments
- Achieved recognition as one of the top Cluster Managers for excellence in operations in current job.
- Received commendation from the Front Office Department for exceptional customer service and outstanding performance during Industrial training.
Timeline
Cluster Manager Operations
Curefooods
01.2022 - Current
Cluster Manager
Maverix Platforms Pvt. Ltd.
01.2021 - 01.2022
Industrial Training
Hyatt Andaz
11.2019 - 03.2020
PGDM in Operations Management -
Narsee Monjee Institute of Management Studies
Bachelor of Science - Hospitality And Hotel Administration
AIHM
Senior Secondary School (CBSE) -
Jai Academy
Secondary School (CBSE) -
Jai Academy
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