DEEPANKAR BASU
Cluster Manager
Bengaluru,karnataka
Summary
Achievement-driven professional with 13 years of global experience in Food s Beverage Operations and Business Operations. Successfully managed daily operations, ensuring compliance with quality and hygiene standards. Developed and implemented sales strategies that increased revenue and profitability. Spearheaded training programs that improved team performance and customer satisfaction. Proven track record of expanding business and improving profitability through effective budgeting and cost control measures. Core member for pre-opening of hotels and restaurants, contributing to bottom line growth and operational excellence.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Cluster Manager Operations
AA Hospitality
Bangalore
02.2025 - Current
- Oversee daily operations to ensure smooth and efficient service, including opening and closing procedures. Maintain high standards for food quality, presentation, and hygiene. Ensure compliance with health and safety regulations. Manage inventory, order supplies, and monitor stock levels to avoid shortages or wastage. Develop and manage the restaurant's budget, monitor financial performance, and implement strategies to increase profitability. Monitor and control operational costs, including labor, food, and beverage costs, to maximize profitability. Develop and implement sales strategies to increase revenue, including promotions, special events, and marketing initiatives.
Restaurant General Manager
Jamie Oliver Kitchen
08.2023 - 02.2025
- Branch Manager Cafe Javas Expanding business and consistently improving profitability; identifying new streams for long-term growth. Developing and implementing procedures, control systems for maintaining hygiene and quality standards; leading efforts for streamlining processes and generating cost savings in operations. Formulating business goals, short-term and long-term budgets and developing business plans for its accomplishment. Ensuring high quality services, resulting in guest delight and optimum resource utilization for maximum service quality. Maintaining schedules for employees, ensuring proper coverage s maximum customer service. Designing need-based business plans / strategies for maximizing profitability s revenue generation s realise organizational goals using customer s market feedback; spearheading turnaround management initiatives. Monitoring the performance of multi-skilled work force and conceptualizing need-based training programs.
Assistant Food S Beverage Manager
Geist Brewing Factory- Restaurant s Beer Garden
Bangalore
02.2021 - 12.2021
- Maintained statistical and financial records. Planned maintenance work, events and room bookings. Provided maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customized the product and services accordingly. Contributed in the recruitment, rendered training to team that succeed through a culture of performance and engagement.
Assistant Restaurant Manager
Hilton Bangalore Embassy
11.2012 - 01.2021
- Developed and implemented staff training programs; conducted regular trainings for staff according to the company standard. Adhered to standard operating procedures; ensured that entire staff works in compliance with the rules s regulations of the hotel. Led FsB team by attracting, recruiting and appraising talented personal. Managed ongoing profitability of the hotel; ensured revenue and guest satisfaction targets are exceeded. Accountable for monthly PsL, prepared guest data report, guest feedback report and participated in monthly departmental meeting.
Food S Beverage Associate
The Oberoi Grand
Kolkata
06.2011 - 10.2012
Education
Bachelor in Hospitality - Hotel Management
IAM School Of Hotel Management
Kolkata01.2011
Skills
Vendor Management
Event Planning
Employee Training
Employee Recruitment
Safety Regulations
Sales
Business development
Timeline
Cluster Manager Operations
AA Hospitality
02.2025 - Current
Restaurant General Manager
Jamie Oliver Kitchen
08.2023 - 02.2025
Assistant Food S Beverage Manager
Geist Brewing Factory- Restaurant s Beer Garden
02.2021 - 12.2021
Assistant Restaurant Manager
Hilton Bangalore Embassy
11.2012 - 01.2021
Food S Beverage Associate
The Oberoi Grand
06.2011 - 10.2012
Bachelor in Hospitality - Hotel Management
IAM School Of Hotel Management