SHUBHI SRIVASTAVA
Delhi NCR
Summary
Experienced with category analysis, supplier relationship management, and strategic planning. Utilizes market insights and data analytics to optimize supply performance and drive profitability. Demonstrated effective use of data analytics and market insights.
Overview
4
4
years of professional experience
Work History
Category Manager
UrbanClap
08.2022 - Current
- Managed supply base of 250 partners, tracked and improved their performance metrics.
- Onboarded 100+ partners to the platform with the help of online and offline channels.
- Led a team of 10 associates and 5 trainers along with managing 250+ professionals clocking partner NPS of 70+.
- Worked with cross-functional teams in the launch of new product lines, resulting in successful category expansion efforts.
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Analyzed sales performance and improved sales from 18% to 40%, adjusted marketing strategies to optimize revenue generation.
- Launched Nails category in Hyderabad and achieved 100% city coverage within a span of 2.5 months.
- Improved MOM subscription adoption for the category from 68% to 85% PAN India.
Associate Manager
MYGATE
03.2022 - 07.2022
- Launched BSS (Bathroom cleaning subscription service) category from scratch and scaled the monthly subscriptions by 2X for the category.
- End to end ownership of driving service quality delivered to the customers, ensuring best in class experience. Ensured upward trend in customer NPS from 26 to 52(MOM).
- Led a team of 6 individuals to drive supply engagement and quality. Moved average rating for service professionals from 4.4 to 4.8 by identifying leakages and supply sensitization.
- Launched Expert’s helpline for on-ground supply escalation and set-up process to address the queries. Ensured escalations resolution rate above 90%. Ensured upward trend in expert NPS from 35 to 65(MOM).
- Built logistical framework for the category via inventory procurement and management. Collaborated with different vendors to optimize procurement cost and reduced turnaround time.
Business Associate
UrbanClap
06.2021 - 02.2022
- End to end ownership of ‘Migration Project’, migrated 70+ partners to solve supply deficit hubs by relocating partners from different cities to Bangalore.
- Owner of In-training to approval funnel. Reduced drop-offs to 15% from 35% by constant partner engagement and on-time queries resolution.
- Built TOF by collecting 1000+ referrals MOM.
- Worked on supply management (Activity, Partner escalations, Reactivation, NPS, etc.)
- Scheduling screen test & training of professionals as per the company’s code of conduct and tracking the progress.
Education
MBA - Retail And Fashion Management
FDDI
Noida, India08-2021
Skills
- MS-OFFICE, SQL and PYTHON
- Team Player
- Leadership
- Problem Solving
- Supply Management
Timeline
Category Manager
UrbanClap
08.2022 - Current
Associate Manager
MYGATE
03.2022 - 07.2022
Business Associate
UrbanClap
06.2021 - 02.2022
MBA - Retail And Fashion Management
FDDI
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