Shubhra Hore
Kolkata
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
6
6
years of professional experience
Work History
Team Manager
Tata consultancy service
kolkata
08.2024 - Current
- Coordinated team activities to enhance collaboration and communication among members.
- Developed training materials for onboarding new team members effectively.
- Monitored daily operations to ensure adherence to company policies and procedures.
- Implemented process improvements to streamline workflow across departments.
- Facilitated regular team meetings to discuss project updates and address concerns.
Order To Cash
Tata Consultancy Services
kolkata
05.2023 - 07.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Back Office Billing Subject Matter Expert
Tata Consultancy Services
Kolkata
03.2021 - 04.2023
- Conducted workshops to enhance team knowledge and skills.
- Analyzed client feedback to improve service delivery processes.
- Collaborated with cross-functional teams todefine project requirements.
- Managed documentation of best practices and standard operating procedures.
- Provided expert guidance on industry trends and practices.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Reviewed project deliverables for compliance with quality standards.
- Provided subject matter expertise during.
Back Office Billing Specialist
Tata Consultancy Services
Kolkata
12.2019 - 02.2021
- Processed customer invoices using advanced billing software systems.
- Reviewed and resolved billing discrepancies with clients and internal teams.
- Maintained accurate billing records and updated account information regularly.
- Conducted routine audits of billing processes to ensure compliance standards.
- Collaborated with cross-functional teams to streamline billing operations.
- Implemented process improvements for increased efficiency in billing tasks.
- Answered customer inquiries regarding billings, payments, account status.
- Processed billing transactions using SAP and Oracle systems.
Education
BACHELOR OF COMMERCE -
University of North Bengal
Higher Secondary Examination -
Jenkins School
Secondary Examination -
WBBSE
Skills
- SAP
- CRM
- ISU
- MS Word, Excel , Power point
- Payment Processing
- Order Management
- LEAN SIX SIGMA (GREEN BELT)
- Billing
- Reporting
- Quality Analytics
- Data analysis
- Process improvement
- Project management
Accomplishments
- Awarded with Star of The Month and Quarter for Outstanding Contribution Towards Organization in Tata Consultancy Services.
- Served as Contextual Master for leveraging deep knowledge of client's business and Industry to deliver tailored technology and business solutions.
- Career Progression: Promoted from 'S grade Trainee' to 'BPO1' Then 'BP02' due to demonstrated excellence, continuous learning, and outstanding performance.
- Consistently maintained high customer satisfaction ratings.
Disclaimer
I hereby declare that all the information provided above is correct and I will surely do my work which is beneficial for my company.
Personal Information
Languages
English
Elementary
A2
Hindi
Elementary
A2
Bengali
Elementary
A2
Timeline
Team Manager
Tata consultancy service
08.2024 - Current
Order To Cash
Tata Consultancy Services
05.2023 - 07.2024
Back Office Billing Subject Matter Expert
Tata Consultancy Services
03.2021 - 04.2023
Back Office Billing Specialist
Tata Consultancy Services
12.2019 - 02.2021
BACHELOR OF COMMERCE -
University of North Bengal
Higher Secondary Examination -
Jenkins School
Secondary Examination -
WBBSE